Vori Help Desk
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Back Office
Guides & First-time Setup
Backoffice
POS
First Time Setup
How-To Guides
Troubleshooting
Back Office
Reporting
Invoices
Products
Promotions
Loyalty
Campaigns
Vendors
Taxes
Departments
Cashiers
Troubleshooting
Store Handheld & Printer
First Time Setup
Legacy Ordering & Catalogs
Troubleshooting
Label Printer
Vori OS App
Electronic Shelf Labels
First Time Setup
How-To Guides
Troubleshooting
General Resources & FAQs
First Time Setup
General Resources
Internal
POS Troubleshooting
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Vori Help Desk
Back Office
Guides & First-time Setup
Backoffice
POS
First Time Setup
How-To Guides
Troubleshooting
Back Office
Reporting
Invoices
Products
Promotions
Loyalty
Campaigns
Vendors
Taxes
Departments
Cashiers
Troubleshooting
Store Handheld & Printer
First Time Setup
Legacy Ordering & Catalogs
Troubleshooting
Label Printer
Vori OS App
Electronic Shelf Labels
First Time Setup
How-To Guides
Troubleshooting
General Resources & FAQs
First Time Setup
General Resources
Internal
POS Troubleshooting
Back Office
How to expand eWIC-eligible products using PLU mapping in the Back Office
Reporting
Review and Print the End of Day Report
How to view the tipping report
How to find and export tax reports
How to review tills in Back Office
How to view a product's sales data in within its Product Details tag
How to review end-of-shift cashier reporting
How to configure till settings in the Back Office
How to review Campaigns reporting
How to schedule a report export
How to view Purchase Orders in Reporting
How to view the Tipping Report
How to use the Reporting page to view and export store performance data
How to view Loyalty program reporting metrics
How to customize and save reporting views
How to search and filter orders
How to generate and review inventory reports in Back Office
How to generate a report of the top-selling items per department
See more
Invoices
How to address new items on an invoice
How to manually upload an invoice
How to map new items from an invoice
How to identify and manage cost changes in Invoices
Fix Incorrect or Odd Invoice Mappings
See more
Products
How to Create an Open Code/Manual Item
How to use Quick Search in Back Office
How to bulk update products in Back Office
How to register a product with a type-2 UPC as a new product
How to export the product catalog
How to activate and deactivate products
How to edit a product in Back Office
How to create a product in the Back Office
See more
Promotions
How to create a promotion
How to import promotion files into the Promotions tool
How to use dynamic rulesets to build a Deal within a Promotion
How to format a promotion file so it can be imported into the Promotions tool
Loyalty
Create Loyalty Rewards in Vori Back Office
How to view & edit Loyalty member data in the Back Office
How to manage gift cards in the Back Office
How to create and manage House Accounts
Campaigns
How to activate & edit Campaign messages for Loyalty members
How to create and edit Campaign coupons
How to Send Effective Campaign Messages
Vendors
How to create a new vendor
How to manage a store vendor & their store vendor products
Taxes
How to create taxes and bottle deposits
Departments
Streamline Product Management With Department Settings
Cashiers
How to set up cashiers in the Back Office
Troubleshooting
How to reset a Back Office password
How to troubleshoot when the Back Office isn’t loading
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