How to review tills in Back Office

This article explains how to review and adjust cashier tills in Back Office.

Reviewing till balance helps identify any errors or discrepancies in cash handling or transaction entries.

How to open the Tills page

1. Go to Reporting page

2. Select Point of Sale and then tap onto Tills

Filtering the Tills page

Three types of filters can be applied at the top of the Tills page:

1. Date
2. Register
3. Cashier

Understanding till differences

A till difference is the calculated cash variance between two reported till amounts:

1. Expected Amount - The automatically calculated till balance based on the starting till amount, cash transactions, pay-ins, pay-outs, cash back, and cash refunds.
2. Actual Amount - The amount of cash that the cashier has reported to be in the cash drawer when they close the till.

If there is a difference between the Expected Amount and Actual Amount, the dollar amount will be shown in the Difference column. All tills will fall into one of the three categories below:

• Till Under - The Actual Amount is less than the Expected Amount.

  • When this occurs, the till will be considered "under," and the difference will be displayed in red with parentheses.

• Till Over - The Actual Amount is more than the Expected Amount.

  • When this occurs, the till will be considered "over," and the difference will be displayed in black.

• Till Accurate - The Actual Amount is equal to the Expected Amount.

  • When this occurs, the till difference will be empty since there is no difference to calculate.

Understanding till status

A till's status refers to whether the till has been closed or not. Tills can have one of two statuses:

1. Open - A closing till amount has not been reported for the till. 
2. Closed - A closing till amount has been reported for the till.

How to adjust a till balance

To adjust balance, scroll to the right of the list, select View, then Adjust Till. You will be able add new amount under Updated Count. Tap Confirm to save changes.