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Vendor Data Requests email your vendors for you. Pick a vendor, choose what you need (a recent invoice or a wholesale catalog), and Vori sends the request from your store, follows up until the vendor replies, and tracks every reply and file on the vendor. Catalogs your vendors send are reviewed and loaded into your vendor catalog by Vori.
Vendor Data Requests are rolling out to stores in stages. If you do not see Start Data Request Campaign on a vendor, contact Vori Support.

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Before you start

  • The vendor needs at least one contact with an email address. Add contacts on the vendor’s Profile tab.
  • You need permission to manage data request campaigns. If the button says you do not have permission, ask your store admin to update your role.

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Start a campaign

  1. Go to Inventory & Supply Chain and click Vendors.
  2. Open the vendor you want data from.
  3. Click Start Data Request Campaign at the top right of the page.
  4. Under Objective, choose Invoice or Catalog.
  5. Under To, check the vendor contacts who should get the email.
  6. Check the Signed by details. The email is signed with your name, title, email and phone. To change them, click Edit in settings.
  7. Read the First email preview on the right. It shows exactly what the vendor receives, including who is copied.
  8. Click Start Data Request Campaign.
The Start Data Request Campaign dialog with the Catalog objective, one vendor contact selected and the first email preview Vori sends the first email right away. Follow-ups go out automatically until the vendor replies or sends what you asked for. You are copied on every email, so you see the same thread your vendor sees. The Campaign started confirmation

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What your vendor receives

The email comes from your store and asks for one thing:
  • Invoice: a recent invoice, so Vori can set up the vendor’s items and costs.
  • Catalog: a current general wholesale catalog with UPCs, product images and wholesale pricing. The email asks the vendor not to send pricing negotiated only for your store.
The vendor can reply to the email with the file attached or send it to your store’s catalog address shown in the email. Vori reads CSV, TXT, Excel (XLSX and XLS), ODS and PDF files. A vendor can reply STOP to opt out of further campaign emails.

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Track a campaign

Open the vendor and click the Data Requests tab. It shows the current campaign, when you last received an invoice and a catalog from this vendor, and the contacts Vori emailed. Click View campaign to see every email and reply. The Data Requests tab on a vendor showing an active catalog campaign On the Vendors page, you can also add the Invoice status, Catalog status and Campaign columns to see every vendor at a glance and filter by status.

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Campaign settings

Open Start Data Request Campaign and click the Settings tab to manage how campaigns go out for your store:
  • Campaigns on or paused: pausing stops open campaigns and blocks new ones.
  • Signer: the name, title, email and phone used to sign emails.
  • CC: other people at your store who should be copied on every email.
  • Never contact: vendors Vori never emails, even if someone starts a campaign.
  • Invoice email and catalog address: where vendors send files for your store. Vori assigns these the first time you save settings.

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What happens after a catalog arrives

Vori reviews each catalog, matches it to the right vendor and loads the products into the vendor catalog. When it is done, the campaign shows Received and the products appear under Inventory & Supply Chain in Vendor Catalogs. If the file cannot be used (for example, a Word document), the campaign shows Catalog not usable so you can ask the vendor again.