Set up deli scale sync

Deli Scale Sync keeps your deli scales in step with Vori. When you change a price, start a promotion or add a product, Vori sends the change to your scales. Your labels print with the right name and price, and the price barcode on each label scans correctly at the register. Vori works with three scale systems: Ishida (through ScaleLink Pro 5), Hobart (through the Hobart Communication Tool) and ePLUM.

​

How it works

1. You choose which products go to the scales with Sync to Deli Scales.
2. Vori builds a file for your scale system with current prices, including live promotions.
3. The Vori sync agent, a small program on a Windows PC in your store, downloads the file when something changes and loads it into your scale software.
4. Your scales print labels with a price barcode, and your Point of Sale (POS) reads the price from it.

​

What you need

• Deli Scale Sync turned on for your store. It is a Premium integration. Until it is on, its card on Integrations shows Unlock. Contact Vori Support to turn it on.
• An always-on Windows 10 or Windows 11 desktop PC in the store, on the same network as your scales. Use a desktop, not a laptop: the PC must stay on 24/7.
• Your scale software on that PC:

• Your price barcode size. Scale labels carry the price inside the barcode, as a 4-digit price (up to $99.99) or a 5-digit price (up to $999.99). If your scales can print a label over $99.99, your store uses 5 digits.

​

Step 1: Choose which products go to the scales

Only products with Sync to Deli Scales turned on reach the scales. You can turn it on:

• for a whole department, with a Product Rule or a Product Group;
• for many products at once, with a bulk edit on the Product Catalog;
• for one product, in the Product Attributes section of the product form.

A product syncs only when it is active, has a price above $0, and has a barcode that is a numeric PLU. The Synced Products tab on the Deli Scale Integration page lists every product that goes to your scales. The Sync Rules tab lists the rules and groups that turn it on.

​

Step 2: Clear PLU collisions

A PLU collision is two or more products with the same scale PLU. A scale holds one record per PLU, so only one of those products prints correctly. Clear collisions before your first sync.

1. Go to Integrations > Deli Scale Integration and open the PLU Collisions tab.
2. Set PLU digits to match your store. Most stores use 5.
3. For each collision, do one of these:
   • Click Reassign PLU to give one product a different barcode. Suggest free PLU picks a number no other product uses.
   • Click Remove from scale sync. The product stays in your catalog but no longer goes to the scales. Its old record can stay on the scale, so remove that record in your scale software or at the scale.

When every collision is cleared, the tab shows that no collisions were found.

​

Step 3: Install the sync agent

Install the agent on the PC that runs your scale software.

1. Go to Integrations > Deli Scale Integration and open the Status tab. A store with no agent shows a 3-step setup guide.
2. Click Download installer. If the download does not start, click open the installer link. The link stops working after a short time, so click Download installer again if it expires.
3. On the store PC, run the installer as an administrator.
4. Click Get setup code, then enter the code in the installer. A code works 1 time. Getting a new code stops the previous code from working.

The agent installs as a Windows service. It starts with the PC and keeps running when nobody is signed in. Right after you install it, the agent reports configuration errors. This is expected until you add your scale driver in Step 4.

​

Step 4: Add your scale driver

1. On the Deli Scale Integration page, open the Configuration tab.
2. Set Sync interval (seconds): how often the agent checks for new data. 60 is standard.
3. Click Add driver and choose your scale system.
4. Fill in the driver settings for your scale system, below.
5. Click Save. The agent picks up the new settings within about 5 minutes.

​

Ishida

Vori sets the PLU File Name and Extra Messages (Ingredients) File Name. The agent imports both files into ScaleLink.

​

Hobart

After the first sync, the Scale fleet card on the Status tab lists each scale with its last read time and item count. Click Read all scales now to check them again.

​

ePLUM

Leave Clear commodity class off unless Vori Support asks you to turn it on.

​

Step 5: Set up your POS to read scale barcodes

Your POS reads the price from the barcode on each scale label. It must know whether your labels carry a 4-digit or a 5-digit price. Tell Vori Support which one your store uses, and we set your POS to match. If this setting is wrong, deli items scan at the wrong price.

​

Step 6: Test from price change to register

1. Change the price of one synced product. Within a couple of minutes, the Status tab shows the agent as Healthy, with a new file under Recent files.
2. Open the Logs tab. It lists only warnings and errors, so a clean sync adds nothing there.
3. At a deli scale, print a label for:
   • the product whose price you changed, and check that the label shows the new price;
   • an item sold by weight;
   • an item sold by each;
   • a high-priced item (over $100 if your store uses 5 digits) and a low-priced item.
4. Scan each label at a register. Check that the name and price match the label.

When every label scans correctly, your store is live. If a label prints the wrong price, the scale did not get the latest data or printed the wrong label format. If the label is right but the POS rings it wrong, the barcode settings in Step 4 or Step 5 do not match your labels. Contact Vori Support with what you see.

​

Set what a product prints on the scale

The Deli Scale card on the product form, below Ingredients, sets what the scale prints for that product. It shows when any store in your banner has an Ishida, Hobart or ePLUM driver. Each field shows only when one of your scale systems uses it. On a saved product, each change saves as you make it. What each scale system does with these fields:

• ePLUM: Label Format lists the label formats from your ePLUM driver. Store default label format uses the driver’s Label format, and 0 uses the scale’s own default.
• Hobart: enter the 3-digit label number. For example, 103 prints with label format l1103. A product’s label format comes before the department override and the default label format. Hobart prints Fixed Weight items the same way as a blank Item Type.
• Ishida: Random Weight sells by weight. By Count and Fixed Weight sell at a fixed price.

​

Set label formats for a whole department

A department often prints with one label format, for example MEAT LABEL 113 for the meat department. A product rule or group can set it for every product in the department, including new ones.

1. Go to Products > Product Rules or Product Groups, and open or create a rule or group.
2. Under Then set product attributes, add Scale Label Format or Scale Secondary Label Format and enter the label format number.
3. Save the rule or group.

Scale Label Format is offered when your banner has an ePLUM or Hobart driver. Scale Secondary Label Format is offered when it has an ePLUM driver. Item type and fixed weight vary from product to product, so you set them on the product form.