Issuing a bottle refund using the quick action
- Add the product with an associated bottle deposit to the basket.
- Select the Bottle Refund quick action on the cashier screen. The product converts from a sale item to a bottle refund.
Issuing a bottle refund using the item’s detail menu
- Add the product with an associated bottle deposit to the basket.
- Tap the item in the basket, then select … More.
- Select Bottle Refund, then Create Bottle Refund to confirm. The product converts from a sale item to a bottle refund.
Additional notes
The bottle refund always changes the last scanned item in the basket, or the item you manually select. To issue a bottle refund in the same transaction as selling a new item with a bottle deposit attached, issue the refund first, then add the new item. ⚠️ Caution - Do not use a standalone product labeled Bottle Refund to issue bottle deposit refunds. Bottle deposits are handled as item modifiers, not standalone products, in the POS. Using a Bottle Refund product misreports the store’s sales and tax data. Refer to the Sales Summary section of the Sales Overview report in Back Office for accurate tracking.