Frequently Asked Questions

How long does it take a transaction to sync to the Back Office?

What is Back Office?

What should I do if the Vori Back Office won’t load?

Why aren’t my product updates from the Vori operating system app or Back Office showing up on the POS?

What types of coupons can I create for a campaign?

How can I see when the POS was last synced to Back Office?

What should I do if a software update prompt appears on the Vori POS or Vori operating system app?

Can you perform cash back on a credit card?

Can you perform cash back without ringing up items?

How do I add cash to my drawer?

What if there is a difference between Total Payments Expected and Total Payment Collected?

An item isn't showing as EBT-eligible, but it should be. How do I fix it for this sale?

Can a shopper check their EBT card balance before paying?

Can a shopper split a payment between an EBT card and a credit card?

Can your system refund EBT Cash?

Do I need to remove tax from EBT-eligible items?

Does EBT refund go directly back on the card?

How can I refund a bottle deposit to an EBT card?

What if a customer has made a partial payment but wants to make a change to the order?

What's the fastest way to make a whole department EBT-eligible?

Will a shopper be required to pay tax on a taxable item if they use EBT for payment?

Can I adjust the size of words on electronic shelf tags?

How do I close this chat window?

Can I unlock my Vori-provided iPhone to use my own SIM card or download other apps?

Can I pay off a House Account balance through the POS?

When does the Invoice tool suggest retail price changes?

Are Loyalty points shared across all my store locations?

What do I do if my shoppers cannot enter their loyalty number on the screen?

How long do orders stay in the order viewer?

How long does it take for paused orders to transfer between registers?

How long will paused orders stay in the system?

How can I add or update a new button on the POS?

What do I do if the customer screen (payment terminal) won't work?

Can I use my own payment processor with Vori?

Does Vori help with our store's PCI compliance or questions about Point-to-Point Encryption (P2PE)?

How do I contact Card Connect customer support?

What type of payment terminal do you use?

Why was the card declined after a void?

Can the POS run during a store power outage?

Can I assign multiple countries of origin to one item?

Can I print the product description on smaller tag sizes?

How do I delete a product?

How do I enter a 6 or 8 digit UPC-E?

How do you create a product?

How do I delete a promotion from drafts?

What happens if a product is on multiple promotions?

What can I customize on my store receipts?

What size is the receipt paper?

How do I see all refunded orders for a specific day in Reporting?

How do refunds factor into the Item Sales report?

Where can I view department sales totals?

Why isn’t my reporting data loading? (Seeing “null” data)

How can I adjust the volume of the scanner scale on the POS?

What is the maximum weight that Vori's scanner scales can read?

What should I do if the scale scanner isn't working or gives an error for every item?

How do I change or reset my password for the Vori Back Office and Vori operating system App?

What is the Vori POS admin password?

Can multiple handhelds connect to the label printer at the same time?

How can I remove a user from the system?

How do I pay a vendor through the register?