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Step 1: Force Quit and Reopen the App

Start by force-quitting the VoriOS app on your handheld and reopening it.
  1. Slowly drag your finger up from the bottom of the handheld’s touch screen and leave your finger resting at the center of the screen.
  2. When a windowed preview list of all open apps on the handheld is displayed, release your finger.
  3. Swipe up on the Vori OS app’s preview to close it. Force Quit
  4. Re-open the Vori OS app and log back in.
  5. Check to see if the missing product or invoice data is now available on the handheld.
If force-quitting the Vori OS app didn’t resolve the issue, move on to the next step.

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Step 2: Trigger the Re-Sync in VoriOS

  • From the main screen of the VoriOS app, tap the card that shows your current sync status (e.g., “Synced 2 minutes ago”). Screenshot 2026-02-25 at 12.54.47 AM
✏️ Note: This can help pull in recently updated product or invoice data from the Back Office. If re-synching didn’t resolve the issue, move on to the next step.

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Step 3: Reinstall the App Using Kandji

  • If data is still missing after a re-sync:
    1. Force quit the VoriOS app again.
    2. From the handheld home screen, open the Kandji 🐝 app. Screenshot 2025-07-17 at 12.52.17 PM
    3. Tap Reinstall next to the VoriOS app. Screenshot 2025-07-17 at 12.54.39 PM
    4. Once the reinstall is complete, reopen VoriOS and check for your data. Screenshot 2026-02-25 at 1.06.07 AM

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Troubleshooting

Still not seeing the product or invoice?
  • Double-check that you’re logged into the correct store account.
  • Try clearing your cache:
    1. From the main screen of VoriOS, select the profile icon.
    2. Tap Clear Cache.
    3. Wait a moment and check again. Clear Cache