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Your product catalog is only useful if it reflects what’s actually available in your store. Activating and deactivating products keeps your POS accurate — so cashiers aren’t ringing up items that shouldn’t be sold, and your catalog stays clean. You can manage status from New Back Office or directly from the handheld.

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In New Back Office

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Activate or Deactivate a Single Product

  1. Go to Products > Product Catalog.
  2. Find the product you want to update and select Open to bring up the product detail page.
  3. On the Product Information tab, select the Status field. Screenshot 2026-04-01 at 3.59.04 PM
  4. Choose Active or Inactive from the dropdown.
The page will confirm with a “The product was successfully updated” notification. Screenshot 2026-04-01 at 3.59.15 PM 💡 Tip: To quickly find inactive products, select the filter icon near the search bar, type “status,” and select Status from the dropdown. Set the value to Inactive to filter your catalog view. Screenshot 2026-04-01 at 4.13.27 PM

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Activate or Deactivate Products in Bulk

  1. Go to Products > Product Catalog.
  2. Select products using the checkboxes to the left of each row. To select everything visible, check the box in the column header.
  3. In the action bar at the bottom of the screen, select More.
  4. In the Change Status modal, find the Status field.

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    Screenshot 2026-04-01 at 3.58.38 PM

  5. Choose Active or Inactive. Screenshot 2026-04-01 at 3.58.20 PM
  6. Select Save.
  7. In the confirmation dialog, select Continue. Screenshot 2026-04-01 at 3.58.25 PM
⚠️ Caution: Bulk status changes can’t be undone. Review your selection before confirming.

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On Vori operating system

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Activate a Product

  1. Log in to the Vori operating system app.
  2. Search for the product by name or barcode, or scan it directly.
  3. Select Edit Product Details.
  4. Tap the ··· menu and select Activate Product. Screenshot 2026-04-01 at 3.54.41 PM
  5. On the confirmation screen, tap Activate Product to confirm — or Return to Editing to go back without changes.
The product will now show a green Active status. Screenshot 2026-04-01 at 4.26.55 PM

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Deactivate a Product

  1. Log in to the Vori operating system app.
  2. Search for the product by name or barcode, or scan it directly.
  3. Select Edit Product Details.
  4. Tap the ··· menu and select Deactivate Product. Screenshot 2026-04-01 at 3.54.03 PM
  5. On the confirmation screen, tap Deactivate Product to confirm — or Return to Editing to go back without changes. Screenshot 2026-04-01 at 3.54.13 PM
The product will now show a red Inactive status. Screenshot 2026-04-01 at 4.28.45 PM ✏️ Note: Deactivating a product removes it from the POS immediately. You can reactivate it at any time.