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Restart the POS App

  • On the main cashier screen, select the gear icon in the bottom right corner of the screen. This will open the Device Status window.
  • Select Restart App on the Device Status window.
  • Attempt to log back into the POS app using the 10-key to confirm it’s working.
✏️ Note - If restarting the POS app does not fix the issue, proceed to the next section.

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Restart the USB Hub

  • Locate the POS computer under the counter.
    • The POS Computer is a Mac Mini locked within a security mount.
  • Locate the USB hub, which is plugged into one of the back ports of the POS computer.
    • The USB hub should have several USB cables plugged into it.
  • Unplug the host cable of the USB hub from the Mac Mini, then wait 10 seconds.
    • The host cable is the main cable that connects all other peripherals to the Mac Mini. It is the only cable that is permanently attached to the USB hub.
  • Plug the USB hub’s host cable back into the Mac Mini.
  • Test the 10-key to confirm it is communicating.
✏️ Note - If unplugging and plugging back in the USB hub does not fix the issue, proceed to the next section.

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Confirm the 10-key is plugged in

  • Look back under the counter to confirm all cables plugged into the USB hub are securely inserted.
    • There should be 2 to 3 USB-A cables leading into the USB hub.
      • Receipt Printer
      • 10-Key
      • OPTIONAL: Handheld barcode scanner (not included in all POS installs)
Example of a USB-A cable head:
  • If any cables are not secured into the USB, have the store user plug them back in.
  • Test the 10-key to confirm it is communicating.
✏️ Note - If all cables are securely connected to the USB hub and the problem isn’t resolved, proceed to the next section.

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Restart the Mac Mini

  • On the cashier screen, use 3 fingers to swipe from the lefthand side of the screen towards the center.
    • If done correctly, this will minimize the POS app and display the home screen.
  • On the home screen of the Mac Mini, tap and hold on the  icon in the top left corner of the screen.
    • A dropdown menu should appear below the  icon.
  • Drag down to Restart on the dropdown menu, and let go to select it.
    • A new popup window should appear in the center of the screen.
  • Tap the Restart button on the popup window.
    • IMPORTANT: The Reopen windows when logging back in toggle should be left blank.
  • Once the system restarts, enter the admin password when prompted.
    • The password is 654321.
  • Log back into the VoriPOS app to confirm the 10-key is working.
✏️ Note - If restarting the POS computer does not fix the issue, the 10-key’s communication cable has likely been damaged. Reach out to the Vori support line for help on next steps.