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Is it the Shopper Display or the POS Cashier Screen?

Shopper Display: The large, horizontal touchscreen tablet facing the customer. It displays the store logo, itemized cart, and the “Member Rewards” login. img_4748 img_4648 POS Cashier Screen: The large monitor facing the employee. It shows the cart or basket and hot key quick action buttons used to ring up items. img_3437 img_3561

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Method 1: Restart Shopper Display From the POS

If a Shopper Display stops responding to touch input or has communication issues, you can restart it directly from the POS. This action only restarts the Shopper Display, and the POS remains operational.
  1. Select the ⚙️ icon from the POS main page.
  2. Tap Shopper Display. Screenshot 2025-10-07 at 8.28.04 AM copy
  3. A dialog box with the message “Shopper Display touchscreen unresponsive?” will pop up. Screenshot 2025-10-07 at 8.28.08 AM
  4. Click the Restart Shopper Display button.
  5. The Shopper Display will restart within about 30 seconds. The POS will remain operational.

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Method 2: Restart Shopper Display From Lanes Tool in Back Office

You can still restart the Shopper Display remotely using the Lanes tool in the Back Office.

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Accessing the Lanes Tool

  1. In the Back Office, select Point of Sale on the left-hand menu.
  2. Select Lanes from the dropdown menu.

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Restart a Shopper Display

  1. In the Lanes tool, find the lane number of the affected Shopper Display in the Name column.
  2. At the right end of that lane’s row, click Restart Display.
  3. When prompted, click Restart Shopper Display to confirm.
  4. The Shopper Display should restart within 15 seconds.

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Restart the POS Cashier Screen From Lanes Tool in Back Office

If a POS lane is having communication issues, you can restart it remotely without going to the lane.
To avoid disrupting customer checkout, do not remotely restart a functioning POS lane that is currently in use.
  1. In the Lanes tool, find the lane number of the affected POS in the Name column
  2. At the right end of the lane’s row, select Restart POS.
  3. When prompted, click Restart POS to confirm.
  4. The POS computer should restart within 15 seconds of the command.
  5. Once fully rebooted, enter the admin password 654321 on the cashier screen to regain access to the POS.

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If the Cashier Screen Remains Black After the Restart

If the remote restart left the screen black, the computer likely shut down completely and didn’t boot back up on its own. For instructions on how to manually power the POS computer back on, please refer to our troubleshooting guide: Fix a Black or Frozen POS Cashier Screen.