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Correctly flagging products as eligible for the Supplemental Nutrition Assistance Program (SNAP/EBT) is essential. The most efficient way to manage this is by setting eligibility for entire departments in the Back Office. You can also manage settings for individual products in either the Back Office or the VoriOS app.

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How EBT Settings Work

Vori manages eligibility using a top-down approach. Setting EBT eligibility at the department level automatically applies to all products within that department. You can also set eligibility at the individual product level. A product-level setting will always override its department’s setting. This is useful for items that are exceptions to their department’s rule.
An item can be marked as both taxable and EBT-eligible. You should keep the item’s normal tax setting applied. The POS will automatically waive the tax for that item when the shopper pays with an EBT card.

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Set EBT Eligibility by Department

Use a Product Rule in the Back Office to enable EBT for all products in one or more departments at once.
  1. Navigate to Products > Product Rules and create a new rule.
  2. Under When product meets the following conditions, set the condition to Department is, then select the department or departments you want to make EBT-eligible. Toggle Show sub-departments if you want to include those too. Department condition dropdown with multiple departments selected, including Grocery, Bakery, Cheese, Frozen, Bulk Herbs, and Bulk Grocery
  3. Under Then set product properties, add the EBT attribute and set it to Yes. Completed product rule named EBT Enabled, with a Department condition affecting 15,870 products and the EBT attribute set to Yes
  4. Click Save.
See Product Rules for more on building conditions, setting priority, and reviewing affected products before you save.

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Set EBT Eligibility for an Individual Product

Follow these steps to manage a single product’s EBT status from the Back Office or VoriOS.

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In the Back Office

  1. Navigate to Products > Products.
  2. Find the product you wish to edit and click Open to view its product details.
  3. Scroll down to the Product Attributes section.
  4. Find the EBT product attribute, click it, then select Yes. EBT product attribute dropdown with Yes selected
  5. Click Save. A green “Product Updated” confirmation appears in the bottom-right corner to confirm the update stuck. Product detail page with the EBT attribute set to Yes in the Product Attributes section

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In VoriOS

  1. From the home screen, tap the Search bar at the bottom.
  2. Search or scan for and select the product you wish to edit.
  3. Tap Edit Product Details.
  4. Select the Details tab.
  5. Scroll down and tap the toggle to enable EBT. Screenshot 2025-08-12 at 3.29.02 PM
  6. Tap Save.

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Temporarily Mark an Item as EBT Eligible on the POS

If an item isn’t flagged correctly during checkout, you can temporarily mark it as eligible for the current transaction.
  1. Once an item is added to the basket, tap the item, and select the …More button next to the item name.
  2. Tap Mark as EBT eligible.
  3. Proceed to the payment screen. The item will now be included in the EBT-eligible total.
This adjustment is temporary and will not permanently update the product’s setting in the Back Office or VoriOS.