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Introduction

TeamViewer is a secure remote support tool that allows Vori’s Support team to access a store’s computer with permission. Downloading and launching the Quick Support version of TeamViewer enables one-time access—no account or installation required. This article outlines the steps for both Mac and Windows computers.

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Directions for Mac

  1. Click this link to open the TeamViewer download page.
  2. Go to TeamViewer Quick Support, select Download. ​
  3. Open the downloaded file.
  4. Allow permissions for Set up Screen Recording and Set up Accessibility, then continue. ​
  5. Under Receive support, locate the Your ID and Password fields.
  6. Provide both the ID and Password to Vori Support. ​

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Steps for Windows

  1. Click this link to open the TeamViewer download page.
  2. Go to TeamViewer Quick Support, select Download (64-bit). ​
  3. Open the downloaded file.
  4. Approve all required permissions.
  5. Under Receive support, locate the Your ID and Password fields.
  6. Provide both the ID and Password to Vori Support.
✏️ Note - TeamViewer QuickSupport allows Vori to view and troubleshoot issues live. No persistent access is granted once the session ends.