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Introduction

Viewing loyalty metrics is crucial for businesses aiming to understand and improve customer retention and satisfaction. In today’s competitive market, retaining existing customers is often more cost-effective than acquiring new ones. Therefore, tracking and analyzing key loyalty indicators is essential for making informed decisions, optimizing marketing strategies, and ultimately boosting profitability.

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Where to find Loyalty Insights

  1. In Back Office, select Loyalty & Marketing then Loyalty on the lefthand menu.
  2. Select the Insights tab.

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Loyalty Overview Metrics

The top of the page displays the current total number of members, the cumulative points balance for all members, and the average points balance. You can also filter by different date ranges. To obtain these metrics, the system analyzes shopper behavior by comparing their activities before and after joining as members. This involves identifying shoppers with unique card fingerprints who have made at least one purchase both before and after membership enrollment. ✏️ Note - The processed transaction in which a customer signs up for Loyalty is tracked as a pre-Loyalty purchase.

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Basket & Frequency Lift

These charts show the average basket & orders/year before vs after sign up to the loyalty program.

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Member Metrics

Overview of total sign-ups, average orders per member, and orders per returning member for the selected date range.
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Points

The line graph shows points earned and points that were redeemed per day. The pie chart will provide you with a summary of the total points redeemed per loyalty reward.

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Members vs. Non-Members

The data within these charts provide a visual comparison between Loyalty Members and Non-Members, focusing on key metrics such as basket size, order count, and net sales. 💡 Tip - All of the information on this page can be Shared/Downloaded.