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Is your payment terminal restarting right in the middle of a customer’s checkout? Let’s fix that! ⚠️ Heads up: These steps are performed directly on the Payment Terminal (the small vertical device with the physical number keypad and credit card slot). Screenshot 2026-02-25 at 12.22.38 PM  img_3344

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Steps

  1. Swipe up from the bottom of the payment terminal touchscreen.
    1. A black bar should pop up on the bottom of the screen.
  2. Hit back button twice.
  3. Enter password pax9876@@.
    1. This will cause the payment process app to close, taking you to the main screen of the payment terminal.
  4. Hit Android settings icon ⚙️.
  5. Enter in same password pax9876@@ and hit the OK button.
  6. On the Settings screen, tap System.
  7. Tap Date & time.
  8. Turn on Use Network Provided Time.
  9. Change time zone to Pacific Time (or wherever this terminal is going).
  10. Tap the back arrow on the top left corner of the screen.
  11. Tap Security.
  12. Tap Scheduled Reboot Time should be 2:00.
  13. Press & hold the red & green buttons on the physical keyboard until the payment terminal restarts.
  14. The payment processing application will automatically reopen after the payment terminal turns back on.

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Video Guide