Is your payment terminal restarting right in the middle of a customer’s checkout? Let’s fix that!
These steps are performed directly on the Payment Terminal (the small vertical device with the physical number keypad and credit card slot).
Steps
-
Swipe up from the bottom of the payment terminal touchscreen.
- A black bar should pop up on the bottom of the screen.
-
Hit back button twice.
-
Enter password
pax9876@@.
- This will cause the payment process app to close, taking you to the main screen of the payment terminal.
-
Hit Android settings icon ⚙️.
-
Enter in same password
pax9876@@ and hit the OK button.
-
On the Settings screen, tap
System.
-
Tap
Date & time.
-
Turn on
Use Network Provided Time.
-
Change time zone to
Pacific Time (or wherever this terminal is going).
-
Tap the back arrow on the top left corner of the screen.
-
Tap
Security.
-
Tap
Scheduled Reboot Time should be 2:00.
-
Press & hold the red & green buttons on the physical keyboard until the payment terminal restarts.
-
The payment processing application will automatically reopen after the payment terminal turns back on.
Video Guide
