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Introduction

Get a detailed breakdown of till activity to track performance and reconcile cash. The Tills Report gives your store a complete summary of each till session. It includes sales data, payment details, and cash logs, making it easier to reconcile cash drawers and monitor cashier performance. You can access the Till Report from two places:
  • Back Office: For a high-level overview and to make adjustments to till counts.
  • POS: For a detailed, printable report of a specific till session.

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Understanding Till Status and Differences

Before reviewing your reports, it helps to understand the key terms for till status and cash differences.

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Understanding Till Status

A till’s status refers to whether it has been closed. Tills can have one of two statuses:
  • Open: A closing till amount has not yet been reported.
  • Closed: A closing till amount has been reported for the till.

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Understanding Till Differences

A till difference is the calculated cash variance between the Expected Amount and the Actual Amount. This dollar amount is shown in the Difference column of the report.
  • Expected Amount: The automatically calculated till balance based on the starting amount, cash transactions, pay-ins, pay-outs, cash back, and cash refunds.
  • Actual Amount: The amount of cash the cashier counts and reports when they close the till.
All tills will fall into one of three categories:
  • Till Under: The Actual Amount is less than the Expected Amount. When this occurs, the difference will be displayed in red with parentheses.
  • Till Over: The Actual Amount is more than the Expected Amount. When this occurs, the difference will be displayed in black.
  • Till Accurate: The Actual Amount is equal to the Expected Amount. When this occurs, the till difference will be $0.00 or empty.

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Till Report in the Back Office

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View the Till Report:

You can view the Till Report directly from the Back Office:
  1. Navigate to Point of Sale in the left-hand menu.
  2. Click Tills. This page displays all recent till sessions.
  3. Use the Date, Register, or Cashier filters to find the session you want to review.
  4. Click Reviewon the right side of any row to open the Till Summary panel.\ review til

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Adjust a Till Balance

Reviewing till balance helps identify any errors or discrepancies in cash handling or transaction entries. To adjust balance,
  1. From the Till Summary panel, click Adjust Till.
  2. In the Starting Amount or Updated Count field, enter the correct opening or closing cash amount.
  3. Click Confirm to save the new balance.\ Screenshot 2026-04-09 at 4.37.22 PM
✏️ Note: In order to adjust a till balance, the till must be closed. If till is still open, there will only be an option to Review. To download and print a PDF version of the tills:
  • Use your browser’s print function (e.g., Ctrl+P or Cmd+P) to save as a PDF or print it.
✏️ Note: The most detailed, pre-formatted report is available for printing directly from the POS register.

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Till Report at the POS

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View the Till Report:

You can also generate the Till Report directly from the register.
If the Till is closed:
  1. Log in to the POS as Manager
  2. Tap View Reports.
  3. Select Tills.\ Screenshot 2026-04-09 at 4.42.44 PM
  4. Choose the desired report to review.
If the Till is open:
  1. At the bottom of the POS, tap Checkout, then Reporting
  2. Select Tills.\ Screenshot 2026-04-09 at 4.45.12 PM

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Printed Till Report from the POS

The report generated at the POS is the most comprehensive version available. To print it:
  1. Follow the steps above to generate the Till Report on the screen.
  2. Tap Print Report at the bottom of the screen.
The printed Till Report includes the following sections:
  • Net Sales, Order Total, Average Basket Size, Average Item Count
  • Sales Summary
  • Payments Summary
  • Department Sales