Defining Offer Types in New Back Office

Offers live inside a Promotion container and allow you to set precise discount rules and qualifying conditions.

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✏️ Note: This article describes features in New Back Office and is launching with select stores (in beta testing). For instructions on accessing New Back Office, view our guide: Access New Back Office.

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Price Reduction (TPR)

The most common deal type. It communicates a specific, lower price to the Shopper.

• Example: “All Lay’s Chips are $1.69.”
• Department or Brand Discount: Use “Percent Off” to apply the same discount across many SKUs in the same department or brand at once (e.g., “20% off all Chobani items”).
• Important Note for Variable-Weight Items: > Variable-weight items support specific promotion types:
  • Standard Promotions: Use the standard Promotions module to run a percentage-off promotion. Other promotion types are not supported for these items.
  • Manual Price Updates: If you are not running a percentage-off promotion, you must update the price either manually or through Cost Changes.

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Buy X Get Y Free

This offer type allows for flexible configurations beyond “buy one, get one”. Use this when the Shopper receives a free quantity from your selected range of qualifying products.

• Example: “Buy 2, Get 2 Free.”
• Range Logic: The deal works across the entire selected range of products, not just individual items.

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Visualizing A Buy X Get Y Free Deal:

Back Office

• Shoppers can buy any 2 qualifying products to get 2 items free.

Point of Sale

• In a Buy 2 Get 2 Free deal on a $10.00 item, the POS displays all items at **$5.00 each**.
• If a shopper buys 3 items, they still qualify for the deal, and the savings are spread evenly across those items to ensure accurate taxes and refunds.

Shelf Tags

✏️Note: Vori splits the discount evenly across all items in the basket, based on each item’s share of the total. That way, if a shopper returns just one item from a deal, the system can refund only the portion of the discount and taxes that applied to that specific item.

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Mix Match

Mix Match allows Shoppers to combine different products from a group to unlock a discount.

• Example: “2 for $5.00” on various individual snacks or beverages.

Discount Methods:

1. Promotional Total: Set a specific price for a group of items (e.g., “2 for $5.00”).
2. **Fixed $Off:** Give a specific dollar amount off the total (e.g., "Buy 2, save$2.00”).
3. Percentage Off: Apply a percentage discount (e.g., “Buy 2, save 10%”).

Conditions:

• No Minimum Required: Acts like a standard Price Reduction but uses “Buy X” language for psychological encouragement.
• Strict Interval: The deal applies only to exact multiples. For a “2 for $9” deal, the 1st item is full price, the 2nd triggers the deal, but the 3rd item is full price again.
• Minimum Required: Shoppers must buy at least the specified quantity to earn the discount on every qualifying item in the basket.

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Visualizing a Mix Match Deal:

Back Office

Point of Sale

Shelf Tags

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MnMStrict

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Combo Offers

Use Combo offers when the qualifying item and the discounted item are distinctly different groups.

• Example: “Buy a sandwich, get a free drink.”
• Configuration: You define a “Qualifying” group (what they must buy) and a “Discounted” group (what they get a deal on).
• Discount Types: You can offer the second item for free, a dollar amount off, or a percentage off.

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Visualizing a Combo Deal:

Back Office

Point of Sale

Shelf Tags

✏️Note: If you are discounting the same item being bought, use Buy X Get Y instead.

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Minimum Item Spend

Encourage volume by rewarding Shoppers who reach a specific spending threshold on selected items.

• Example: “Spend $25.00 on cereal and get$5.00 off”.

Modes:

1. Total Qualifying Products: The discount triggers when the total spent across all items in a specific group (e.g., the cereal aisle) reaches the threshold.
2. Individual Qualifying Product: The price of a single item must exceed the threshold.

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Visualizing a Minimum Item Spend Deal:

Back Office

Point of Sale

Shelf Tags

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Extra Loyalty Points

Offer modifiers on how Loyalty Members earn points. This is perfect for driving traffic on slow days or launching new products.

• Example: “Double Point Tuesdays” or “Triple Point Wine Happy Hours”.
• Logic: Use a Points Multiplier to increase points earned on specific products or departments.
• Configuration: The multiplier uses a decimal format. For example, entering 2 adds double extra loyalty points to the transaction.

💡 Tip: Driving Traffic: Use Sales Overview Reporting to identify “slow days” (e.g., Tuesdays from 12 PM – 9 PM) and schedule point multipliers during those specific windows to encourage shoppers to visit.

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Visualizing an Extra Loyalty Points Deal:

Back Office Screenshot 2026-01-21 at 8.17.39 AM

Point of Sale

Shelf Tags

✏️ Note: You cannot use the “Limit Per Basket” condition for this offer type because the calculation is based on the line-item subtotal.

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Troubleshooting & Tips

• Deleted vs. Canceled: You can only Delete a Draft promotion. Once a promotion has been Active, it can only be Canceled to preserve your reporting data.
• ROI Strategy: Remember that while a 10% discount on a 10% higher basket size may “break even” on that specific transaction, it helps form long-term shopping habits that keep Shoppers coming back to your store.

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➡️ Next Step: Learn How to use Product Selection (Manual vs. Dynamic) to finish building your offer.