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Documentation Index

Fetch the complete documentation index at: https://help.vori.com/llms.txt

Use this file to discover all available pages before exploring further.

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eWIC Refunds

When a shopper returns an item originally purchased with eWIC, the practice is to not process a refund back to the eWIC card. WIC regulations vary by state, but in most jurisdictions, they do not allow returns to the card. This is often related to rules for fraud prevention and the time-sensitive nature of the benefits. Because a direct return to the eWIC card is not supported, you will only see general refund options (Cash or Gift Card) when processing a return for an eWIC transaction. ⚠️ Caution: While the POS may display Cash or Gift Card as options, many states do not permit refunds in cash or store credit (via Gift Card) for WIC purchases. You should follow your store policy and your state’s WIC regulations regarding these refund methods.
  • If a shopper does not have a receipt, it may be impossible to confirm if the original purchase was made with WIC, leaving the final refund decision to the store manager.

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eWIC Voids

eWIC transactions cannot be voided after completion because WIC operates as a debit/balance-based program. Once funds are deducted from the customer’s WIC balance, the transaction cannot be reversed.