Troubleshooting and settings for Vori hardware
Guide for Countertop Hole Specifications for Zebra Scanner Scale Installation
Basics: Restarting the POSHow to restart POS app, Shopper Display and Mac Mini.
Basics: Scanner Scale Soft Reset
Basics: Running get parameters on your payment terminalGet parameters is used to download the latest updates from the payment gateway.
Basics: POS Admin PasswordIf the POS is power cycled, the cashier screen will prompt for an admin password on startup.
Troubleshooting: 10-Key Cashier KeyboardIf the 10-key keyboard is not communicating with the POS, follow these steps in order:
Troubleshooting: Cash DrawerIf the cash drawer of the POS does not open when triggered on the POS app, follow the troubleshooting steps of this guide in order:
Troubleshooting: Cashier ScreenIf the cashier screen isn't working correctly, follow the troubleshooting steps of this guide in order:
Troubleshooting: Payment TerminalIf the payment terminal is having trouble communicating with the POS app, follow the troubleshooting steps of this guide in order:
Troubleshooting: Receipt PrinterIf the receipt printer is unable to print receipts, follow the troubleshooting steps of this guide in order:
Troubleshooting: Scanner Scale / Countertop ScaleIf a scanner/countertop scale is having communication issues with the POS, follow the troubleshooting steps of this guide in order:
Troubleshooting: Shopper DisplayIf the shopper display of the POS is not communicating with the POS, follow the troubleshooting steps of this guide in order:
Troubleshooting: Updating Scheduled Reboot Time on the Payment TerminalEnabling a scheduled reboot time allows the payment terminal to only reboot at a specific time when installing an update
Troubleshooting: Handheld Barcode ScannerIf the handheld barcode scanner is not communicating with the POS, follow these steps in order:
Troubleshooting: POS Network ConnectivityWhen experiencing payment or syncing issues on the POS, the store's network may be experiencing an outage.
Basics: Restarting Scanner ScaleHow to restart the scanner scale from the POS
ESL TroubleshootingWhen linking a product to an ESL, a few issues may arise. This guide shows how to recognize the source of the issue and troubleshoot it.
Vusion Cloudpoint AP (Access Point) TroubleshootingThis guide shows how to identify the cause of an offline access point, and how to bring it back online.
Searching, Viewing, & Troubleshooting ESLs using Vusion ManagerThis guide shows how to check the registration and connectivity status of an ESL using Vusion Manager, and troubleshoot the tags issues.