When logging into the VoriOS app, the store's product data must first sync with the app. If the VoriOS app presents a Download Failed message during this process, follow these troubleshooting steps in order:
Check the device internet connection
Swipe down from the handheld's upper right corner to open the Control Center
Check the Wifi connection status based on the color of the Wifi icon
Blue Icon: Wi-Fi is on and connected to a network.
Gray Icon: Wi-Fi is on but not connected to any network.
White Icon: Wi-Fi is off.
If Wi-Fi is off or you need to connect to a different network, press and hold the Wi-Fi icon. This will show available networks. Tap the network you want to join and enter the password if required.
If the handheld is already connected to a Wifi network, proceed to the next step
Close then reopen the VoriOS app
From the bottom edge of the screen, swipe up and hold for a moment.
This action will reveal the App Switcher, showing all your recently used apps.
Swipe up on the VoriOS app's preview to close it.
Tap the home screen or swipe up to exit the App Switcher.
Tap the VoriOS app icon to reopen it, then try logging in again
If closing then reopening the VoriOS app does not fix this issue, proceed to the next step.
Uninstall then reinstall the VoriOS app
On the home screen of the handheld, press and hold the VoriOS icon until a menu appears
Tap Remove App on the menu
On the popup menu, tap Delete App. Then confirm the choice by tapping Delete
Open the App Store and search for VoriOS
Tap Reinstall next to the VoriOS app icon in the App store
Once installed, tap the VoriOS app icon to reopen it, then try logging in again
If uninstalling then reinstalling the app does not fix the issue, contact Vori for support.