Vori

Vori Operations

Kayla Jew

Sam Gooding

Step-by-step guides for fixing common hardware and software issues

Troubleshooting

Guide for Countertop Hole Specifications for Zebra Scanner Scale Installation

Troubleshooting and settings for Vori hardware

Hardware

How to restart POS app, Shopper Display and Mac Mini.

Basics: Restarting the POS

Basics: Scanner Scale Soft Reset

Get parameters is used to download the latest updates from the payment gateway.

Basics: Running get parameters on your payment terminal

If the POS is power cycled, the cashier screen will prompt for an admin password on startup.

Basics: POS Admin Password

If the 10-key keyboard is not communicating with the POS, follow these steps in order:

Troubleshooting: 10-Key Cashier Keyboard

If the cash drawer of the POS does not open when triggered on the POS app, follow the troubleshooting steps of this guide in order:

Troubleshooting: Cash Drawer

If the cashier screen isn't working correctly, follow the troubleshooting steps of this guide in order:

Troubleshooting: Cashier Screen

If the payment terminal is having trouble communicating with the POS app, follow the troubleshooting steps of this guide in order:

Troubleshooting: Payment Terminal

If the receipt printer is unable to print receipts, follow the troubleshooting steps of this guide in order:

Troubleshooting: Receipt Printer

If a scanner/countertop scale is having communication issues with the POS,  follow the troubleshooting steps of this guide in order:

Troubleshooting: Scanner Scale / Countertop Scale

If the shopper display of the POS is not communicating with the POS, follow the troubleshooting steps of this guide in order:

Troubleshooting: Shopper Display

Enabling a scheduled reboot time allows the payment terminal to only reboot at a specific time when installing an update

Troubleshooting: Updating Scheduled Reboot Time on the Payment Terminal

If the handheld barcode scanner is not communicating with the POS, follow these steps in order:

Troubleshooting: Handheld Barcode Scanner

When experiencing payment or syncing issues on the POS, the store's network may be experiencing an outage.

Troubleshooting: POS Network Connectivity

How to restart the scanner scale from the POS

Basics: Restarting Scanner Scale

POS Hardware

Label Printer

Store Handheld - Socket Mobile Barcode Scanner

Store Handheld - Linea Pro Barcode Scanner

Store Handheld - VoriOS Download Failure

Mobile Inventory Managment

When linking a product to an ESL, a few issues may arise. This guide shows how to recognize the source of the issue and troubleshoot it.

ESL Troubleshooting

This guide shows how to identify the cause of an offline access point, and how to bring it back online.

Vusion Cloudpoint AP (Access Point) Troubleshooting

This guide shows how to check the registration and connectivity status of an ESL using Vusion Manager, and troubleshoot the tags issues.

Searching, Viewing, & Troubleshooting ESLs using Vusion Manager

Electronic Shelf Labels

Back Office Password

If a page on dash.vori.com isn't loading, or only loading partially, have the store user follow these instructions: