Restart the POS App
On the main cashier screen, select the gear icon in the bottom right corner of the screen. This will open the Device Status window.
Select Restart App on the Device Status window
Attempt to log back into the POS app using the 10-key to confirm it's working
If restarting the POS app does not fix the issue, proceed to the next section.
Restart the USB Hub
Locate the POS computer under the counter
The POS Computer is a Mac Mini locked within a security mount
Locate the USB hub, which is plugged into one of the back ports of the POS computer
The USB hub should have several USB cables plugged into it.
Unplug the host cable of the USB hub from the Mac Mini, then wait 10 seconds.
The host cable is the main cable that connects all other peripherals to the Mac Mini. It is the only cable that is permanently attached to the USB hub
Plug the USB hub's host cable back into the Mac Mini
Test the 10-key to confirm it is communicating.
If unplugging and plugging back in the USB hub does not fix the issue, proceed to the next section.
Confirm the 10-key is plugged in
Look back under the counter to confirm all cables plugged into the USB hub are securely inserted
There should be 2 to 3 USB-A cables leading into the USB hub
Receipt Printer
10-Key
OPTIONAL: Handheld barcode scanner (not included in all POS installs)
Example of a USB-A cable head:
If any cables are not secured into the USB, have the store user plug them back in
Test the 10-key to confirm it is communicating.
If all cables are securely connected to the USB hub and the problem isn't resolved, proceed to the next section.
Restart the Mac Mini
On the cashier screen, use 3 fingers to swipe from the lefthand side of the screen towards the center.
If done correctly, this will minimize the POS app and display the home screen
On the home screen of the Mac Mini, tap and hold on the icon in the top left corner of the screen.
A dropdown menu should appear below the icon
Drag down to Restart on the dropdown menu, and let go to select it.
A new popup window should appear in the center of the screen.
Tap the Restart button on the popup window
IMPORTANT: The Reopen windows when logging back in toggle should be left blank.
Once the system restarts, enter the admin password when prompted.
The password is 654321.
Log back into the VoriPOS app to confirm the 10-key is working.
If restarting the POS computer does not fix the issue, the 10-key's communication cable has likely been damaged. Reach out to the Vori support line for help on next steps.