As of 11/01/24, VoriPOS store's are using one of two kinds of barcode scanner with the store handheld. To determine which one is in use, review the references below:
Linea Pro - shaped like a pistol with a bulky body
If so, proceed through this guide
Socket Mobile - flat like a phone case with a button on the bottom of the phone
If so, go to this guide for directions
If the Linea Pro barcode scanner for the store handheld is not connecting to the VoriOS app, walk through this set of questions:
Is the Linea Pro turned on?
Is the Linea Pro turned on?
Pull the trigger of the Linea Pro.
If it does not emit a barcode reading laser, the device may not be turned on.
Press and hold the power button on the left side of the unit to power on the Linea Pro.
Is the Linea Pro charged?
Is the Linea Pro charged?
If the blue battery indicator lights on the left side of the unit do not light up when pressing and holding the unit's power button, then plug in the Linea Pro's charging cable to charge the unit first.
If only one blue light is flashing, the Linea Pro's battery level is critically low and the device needs to be charged.
Is the user attempting to use the Linea Pro with the store handheld or a different phone?
Is the user attempting to use the Linea Pro with the store handheld or a different phone?
Linea Pro may only be paired with one device. If attempting use the Linea Pro with a different device, the scanner must first unpair it from the store handheld through the VoriOS device menu.
Is bluetooth turned on for the phone?
Is bluetooth turned on for the phone?
Bluetooth must be enabled on the handheld for the Linea Pro to connect.
If answering these three questions doesn't find the source of the issue, proceed to the next section.
Unpair and Re-pair the Linea Pro with the VoriOS app
Open and log into the VoriOS app
Under the Devices section of the main screen, look for the Linea Pro device tile and select it.
The user may need to swipe left or right to find the correct device tile.
If there is no Linea Pro device tile in the app, the phone is operating on an older version of the VoriOS app and must update the app. This can be done by searching VoriOS in the App Store and selecting Update next to the app listing.
If the Linea Pro is already paired with the VoriOS app, scroll to the bottom of the device's page and select the Forget Device button.
Once the Linea Pro is forgotten, find the device tile saying Add Linea Pro and select it.
The app will display built-in pairing instructions that should be followed by the user.
If the scanner pairs correctly with the device, emits a barcode scanning laser, but does not transmit information to the VoriOS app, then the device may be defective or there is a bug.
Request RMA on the device as it is likely defective.
Guided Video
Watch the video below for a full guide on how to connect the Linea Pro to the store handheld: