If an ESL is not linking to a product as expected, there are several explanations for the issue. By following this guide in order, the likeliest explanations can be found and resolved:
Required Materials:
Computer with internet access
User email registered to Vusion Manager, directions here
Smartphone with Vusion Link installed and logged into the store profile
How to:
Answer each of the follow questions in order to find the source of the ESL error:
Is the ESL within range of an AP (access point)?
Is the ESL within range of an AP (access point)?
💡If the display of an ESL is making no changes after repeated linking attempts, the ESL may be outside the range of an AP. Try linking the product again near the AP if distance may be a factor.
Cloudpoint APs (access points) have an open field transmission range of ~82 feet, or 21,000 sq ft. However, physical structures can block the AP's signal and reduce its transmission range. Depending on the size of the store and where the AP was installed, ESL's may not be able to communicate with the AP for product linking in all parts of the store.
21,000 sq ft for reference (6-foot model for comparison):
Factor's to consider are:
Grocery shelving fixtures like gondolas and metro racks
Glass doors for refrigerated/frozen sets
Walls
The panels of a drop-panel ceiling if the unit was installed above one
Is the AP online?
Is the AP online?
❗If any ESL's near the AP are able to be linked or display automatic product updates, then the AP is likely working properly.
💡Cloudpoint AP's have a built-in LED display light that indicates the unit's network connection & power status.
Click here for troubleshooting directions if one of the four scenarios applies:
The AP's LED is red
The AP's LED has been yellow for more than 30 minutes
The AP's LED is completely off
The AP's LED cannot seen to check connection status
Has the ESL been registered to the Vusion account?
Has the ESL been registered to the Vusion account?
Before an ESL can be linked to a product, it must be registered to a store's Vusion account. Under normal circumstances, an unlinked ESL automatically registers to a store's Vusion account if left within range of an online AP for about 30 minutes.
A case of ESLs may be manually registered to a store account by following the directions found here.
For directions on manually checking an individual ESLs registration via Vusion Manager, click here.
💡A small percentage of ESLs may be shipped with faulty encryptions or hardware from the manufacturer.
If all measures have been taken to register an ESL and fail, the ESL is likely faulty or damaged.
Vori only issues refunds for ESLs that arrive at the store unusable if the entire case has been effected.
Is the ESL being linked correctly?
Is the ESL being linked correctly?
Linking products to ESLs must be done through the Vusion Link app. Click here for directions.
Is the linked product on-file?
Is the linked product on-file?
If the ESL is displaying a question mark, then the product being linked to the ESL is not listed in the store's product file.
Confirm that product is on-file in dash.vori.com, and possibly try manually entering the product code in Vusion Link.
