Before staring, please review the network diagram below to understand how the Vori POS connects to the store's internet network:
If the POS is unable to process credit card payments or sync product changes, the store's internet may be experiencing an outage. Follow these steps to locate the source of the issue and resolve it:
Check the internet connection
• Use a device that’s connected to your store’s network (like a smartphone or a laptop).
Open a web browser and try to visit a common website (like www.google.com).
If the website doesn’t load, the internet may be down. In this case, contact your internet service provider for support.
If the website loads, the internet is working, so the issue may be with the store’s POS system.
Restart the Lane Network Switch
Locate the network switch located under the POS counter
The lane's network switch should have several ethernet cables running into it, with one connecting the POS computer, and another connecting to the payment terminal
Unplug the switch from power, wait about 10 seconds, and plug it back in.
Give it a minute to reconnect and check if the POS terminals are back online.
Restart the Back Office Network Switch
If the POS terminals are still offline, locate the back office network switch (it connects all lanes to the store network).
Unplug it from power, wait about 10 seconds, and plug it back in.
After a minute, check if the POS terminals are online.
Restart the Store Modem
If the problem persists, locate the store’s modem (usually found in the back office or server room).
Unplug it from power, wait about 10 seconds, and plug it back in.
Wait a few minutes for it to fully restart, then check if the POS terminals are back online.
If the problem continues, contact your store's IT administrator or an IT technician for assistance.