Basics: Restarting the POSHow to restart POS app, Shopper Display and Mac Mini.
Basics: Scanner Scale Soft Reset
Basics: Running get parameters on your payment terminalGet parameters is used to download the latest updates from the payment gateway.
Basics: POS Admin PasswordIf the POS is power cycled, the cashier screen will prompt for an admin password on startup.
Troubleshooting: 10-Key Cashier KeyboardIf the 10-key keyboard is not communicating with the POS, follow these steps in order:
Troubleshooting: Cash DrawerIf the cash drawer of the POS does not open when triggered on the POS app, follow the troubleshooting steps of this guide in order:
Troubleshooting: Cashier ScreenIf the cashier screen isn't working correctly, follow the troubleshooting steps of this guide in order:
Troubleshooting: Payment TerminalIf the payment terminal is having trouble communicating with the POS app, follow the troubleshooting steps of this guide in order:
Troubleshooting: Receipt PrinterIf the receipt printer is unable to print receipts, follow the troubleshooting steps of this guide in order:
Troubleshooting: Scanner Scale / Countertop ScaleIf a scanner/countertop scale is having communication issues with the POS, follow the troubleshooting steps of this guide in order:
Troubleshooting: Shopper DisplayIf the shopper display of the POS is not communicating with the POS, follow the troubleshooting steps of this guide in order:
Troubleshooting: Updating Scheduled Reboot Time on the Payment TerminalEnabling a scheduled reboot time allows the payment terminal to only reboot at a specific time when installing an update
Troubleshooting: Handheld Barcode ScannerIf the handheld barcode scanner is not communicating with the POS, follow these steps in order:
Troubleshooting: POS Network ConnectivityWhen experiencing payment or syncing issues on the POS, the store's network may be experiencing an outage.
Basics: Restarting Scanner ScaleHow to restart the scanner scale from the POS