Accepting offline payments can minimize revenue loss and maintain smooth store operations. Our system stores card information in a queue, allowing retailers to process those transactions once the internet is restored.
Vori ensures that customers can pay with credit or debit cards without any interruptions. Once Card is selected and the amount is confirmed, the customer should proceed with payment as usual.
Note: As you process offline payments, the badge count in the Orders tab will increase.
Processing payments offline poses the risk of declined payments after the customer has left the store, which could lead to unrecoverable losses for the retailer.
Processing Offline Payments
Once the network is restored, retailers will need to manually process the offline payments. Offline payments can be processed 2 ways. Follow the steps outlined below.
Steps to Process from the Orders tab:
Tap onto the Orders tab
Select
Process2xOnce payments are successfully processed, this pop-up will appear at the top of the app
When processing offline payments, the payment terminal will be blocked from use by the POS. We recommend proceeding with this step only during a slow period or after the store is closed.
Steps to Process from the End of Day report:
Log in as a manager to the POS app
Go to the Reporting mode
Select End of Day
Tap
Process PaymentsOnce offline payments have been processed, select Continue to print End of Day Report
EBT Food and Cash are not accepted offline.
Additional Notes:
There may be a delay when processing the first offline payment, as our system will attempt to reestablish the connection before switching to offline mode. This is to ensure the system doesn't process offline payments if there's merely a network delay.
To complete the process to accept Offline Payments, please make sure to Download/Run EMV Parameters on all payment terminals while connected to the internet.
Any Declined Offline Payments will appear on the End of Day Report
