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Introduction

Discounts allow your team to offer special pricing at the POS. You can choose from a list of preset discounts or apply a manual discount for one-off use cases.

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Set Up and Manage Your Discounts

You can create, edit, and assign Quick Action buttons directly from the Back Office — no need to contact Vori Support. See Create Quick Actions in Back Office for step-by-step instructions on building actions, creating lane templates, and assigning them to specific lanes.

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Viewing Your Discounts at the POS

To view all active discounts on the POS:
  1. Tap the Discounts quick action button at the top of the screen.
  2. A list of available discount types will appear.

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Apply a Custom Discount at the POS 

To apply a preset discount to an item or cart:
  1. Add items to the cart.
  2. Tap the Discounts button.
  3. Use the checkboxes to select one or more items to discount (or tap Select All to apply to the full cart).
  4. Tap the desired preset discount.
  5. Tap Apply Discount.
  6. Confirm the discount has been applied to each selected item.

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Apply a Manual Discount at the POS

To apply a manual discount amount to specific items or to the entire basket:
  1. Add items to the cart.
  2. Tap the Discounts button.
  3. Choose where the discount applies:
    • Specific items: Use the checkboxes to select the item(s) under the Selected Items tab.
    • Entire basket: Tap the Entire Basket tab at the top of the Discounts screen instead.
  4. Tap Manual Discount.
  5. Choose between a percentage or an amount off.
  6. Tap Apply Discount.
  7. Confirm the discount appears on the selected item(s), or across the basket.
Discounts screen with the Entire Basket tab selected, showing preset discount tiles and a Manual Discount tile
A few things to know about basket-level discounts:
  • You can only remove or change it from the Discounts panel by selecting Entire Basket again — it doesn’t appear on an individual item’s …More menu.
  • If an item also has its own item-level discount, the item-level discount takes priority over the basket-level one for that item.
  • Adding more items to the cart after applying a basket-level discount keeps the discount active — new items are included automatically.

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Discount Restrictions at the POS

Some items can be set up so they cannot be discounted at the register. These restrictions are configured per product in the Back Office under Set Attributes > Discount Restrictions. See How to Create a Product in Back Office for how to set them. There are three restriction types, and each changes what your cashiers can do at the POS:
  • Restrict Discounts on Promotions: If the item is already on promotion, the POS will not let your cashier add another discount on top of it.
  • Restrict POS Discounts: The item cannot be discounted at all. Discounts are unavailable for it at the register.
  • Restrict Multiple POS Discounts: The item can take one discount, but the POS will block a second one (for example, an Employee discount on top of a Reduced discount).
When a discount is restricted, the POS flags the item in the cart with a warning so your cashier knows why a discount cannot be applied. For example, an item set to Restrict Multiple POS Discounts shows “Max of 1 discount allowed for this product.” POS discount screen showing a Max of 1 discount allowed for this product warning on a cart item These restrictions apply the same way whether you select individual items or Entire Basket.

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Remove a Discount from an Item

To remove a discount from a single item:
  1. Double-tap the item in the cart.
  2. Tap More.
  3. Deselect the applied discount by unchecking the box.
  4. Tap Apply Changes.
  5. Confirm that the item is no longer discounted.