Running a 24/7 grocery store presents unique challenges, especially in managing your POS system and daily operations. Follow these best practices to ensure smooth, uninterrupted service and optimal system performance.

For accurate cash tracking, overnight tills operating from one business day to the next must be closed before midnight and re-opened after midnight. This will ensure that daily cash sales are properly reported.

• Closing Tills by Midnight: In order to maintain accurate cash sales reporting for each business day, ensure all tills are closed before midnight. Tills left open beyond midnight will affect the next day’s reporting, leading to potential discrepancies in cash tracking.

• Opening Tills After Midnight: When a shift starts after midnight, tills should be opened as part of the morning procedures. This keeps the new day’s transactions separate from the previous day’s, ensuring that sales data is accurate.

• Continuous Operation: For tills that operate past midnight without stopping, be mindful that staggered closing times may help maintain accuracy, but all tills must be closed within the business day to avoid issues.

Scheduling reboots is important for both PCI compliance and system performance.

• Nightly Payment Terminal Reboots for PCI Compliance: To comply with PCI standards, payment terminals must undergo staggered nightly reboots. These reboots are scheduled during non-peak hours (beginning at 2 am with each register staggered in 15 minute increments) to minimize customer service disruption while maintaining compliance.

• Nightly POS Reboots: Vori POS operates with a nightly automatic POS system reboot at 2:00 AM. The system will be down for approximately 2 minutes during this time. Shoppers looking to checkout at this time should be advised of a brief wait. If the till is in active use at 2 am, the system will not reboot until the next scheduled reboot on the following business day.
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• Rotation of Registers for Optimal Performance: To ensure each register has time to refresh, we recommend using a different register each night for late-night transactions. This allows each system to reboot periodically without impacting customer service at peak hours.

When technical issues arise, it’s important to have quick access to troubleshooting resources. Vori provides detailed support guides available at help.vori.com for addressing common issues like printer errors, scanner malfunctions, or cash drawer connectivity problems.

• Quick Access to Guides: Store printed troubleshooting guides at each POS lane or make them easily accessible on mobile devices so your staff can quickly address minor issues without needing immediate phone support.

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Store Handheld

Back Office

Electronic Shelf Labels

Customer support for the Services can be reached at [email protected] or (408) 516-1919 (call or text) and is available from 7:00 a.m. PST to 7:00 p.m. PST Monday-Friday, excluding federal holidays, for all support requests, and 24 hours, 7 days per week for Critical Priority requests.

• Complete failure of your POS system across all checkout lanes, preventing customer checkout

• Card payment system failure across all checkout lanes

• Vendor purchase order failures

• Store Power Outage: You will need backup power solutions in case of outages.

• Internet Connectivity Issues: Internet outages affect all cloud-based systems. Work with your internet service provider for solutions, or consider a backup connection.

• Printer or scanner malfunctions (unless they affect all lanes)

• Minor till discrepancies or errors

• Reporting issues or configuration questions

For non-critical issues, refer to the documentation at help.vori.com or submit a ticket for next-business-day assistance.

By following these best practices, your 24/7 grocery store will operate more smoothly, with fewer disruptions and increased efficiency. Should any business-critical issues arise, Vori’s off-hours support team is ready to help ensure you stay up and running.