When you submit an order to a vendor connected through Vori EDI, every line needs both a vendor item code and a barcode so the vendor’s system can recognize the product. If either one is missing and Vori can’t fill in the gap automatically, it removes that single line so the rest of the order can still go out on time.
This applies only to orders submitted through Vori EDI. Orders sent by email or through TrueCommerce are unchanged.
Why This Happens
Vori would rather deliver your order without one item than miss the vendor’s ordering deadline entirely. Some vendors cut off orders as early as 5 AM, so holding the whole order over one item isn’t worth the delay.
A missing barcode has no automatic fix, so Vori removes the line right away. A missing item code gets one more chance: Vori checks, in order:
- Whether the item code is already on file elsewhere for that vendor.
- Whether the barcode was scanned as 11 digits instead of 12. If adding the missing digit back matches a code in the vendor’s catalog, Vori uses it.
- Whether other stores that order from the same Vori Network Vendor all agree on the item code for that product.
If none of those find a match, Vori removes the line.
What Happens to Your Order
- Nothing else is delayed. Every other line on the order submits normally, on schedule, so you don’t miss the vendor’s delivery window over a single item.
- If nothing can be resolved, nothing goes out. Vori won’t submit an order with zero lines. Fix the item codes or barcodes causing the holdup and resubmit before the vendor’s deadline.
- You’ll get an email. The buyer who submitted the order receives an email listing exactly what was removed and why, along with a copy of both the order that was submitted and the original order you built.
The Most Common Cause: An 11-Digit Barcode
The most common reason a barcode doesn’t match anything in your vendor’s catalog is that it’s missing its last digit. This usually happens when someone scans a printed shelf tag instead of the product itself: some shelf tags print the barcode without its final digit, so the scan comes in one digit short. An 11-digit barcode won’t match the 12-digit code in your vendor’s catalog, even though it looks right at a glance.
To avoid this, scan the barcode directly off the product or its packaging rather than the shelf tag.
Fix It For Good
A removed line doesn’t fix itself. Add the missing item code or barcode to that vendor product so Vori has it on file the next time you order.
➡️ Next Steps: See Edit or Unlink Vendor Products for how to update the Item Code (and Barcode, if that was the cause) on a vendor product.
Turn on Require Item Code in the vendor’s Ordering tab to catch a missing item code while you’re building the order, instead of after you submit it. See Manage Vendors and Contacts. 
