Skip to content
English
Sign in
Go to vori.com
  • There are no suggestions because the search field is empty.

Using the POS as a Cashier

Learn how to navigate and use the POS as a cashier to complete daily tasks.

Table of Contents

Introduction

Get familiar with the cashier-facing POS to quickly handle transactions, apply discounts, and manage orders.

Each section below includes a short video and an overview of key actions you’ll take on the POS.

POS Overview Video

✍️ Logging In 

Each cashier or manager uses their own unique 6-digit PIN to access the POS.

💡 Tip: Need to add new cashiers? Check out the Set Up Cashiers in the Back Office tutorial.

✏️ Note: For detailed steps on logging into the POS, view the full POS Login guide. 

🏠 Home Screen

This is the default screen where cashiers can:

  • Add items to a transaction.

  • Apply discounts.

  • Start or resume transactions.

💳 Payment Screen

The Pay screen guides you through completing a transaction. Here’s what you’ll see:

  • Payment Methods: By default, you'll see Card as the payment method. But don't worry, cashiers can always choose a different option, like Cash or EBT.

✏️ Note: If a customer is using EBT for eligible items, select EBT as the first payment method. After completing the EBT portion, you can switch to another payment method for the customer to cover the remaining balance.

  • Amount to Pay: If you're paying by card, the amount will already be filled in for you. If you're paying with cash, the field will be empty, and the cashier will need to enter the right amount.

  • Confirm Payment: Once you've entered the amount or selected your payment method, simply hit "Confirm Amount" to proceed with your payment.

  • Payment Options: This feature is exclusive to Card or EBT transactions. The default setting is "Auto," allowing payments to be processed via tap, swipe, or chip. If necessary, cashiers can switch to "Manual" mode if the card isn't processing correctly via mag swipe or chip reader, enabling the shopper to manually input payment information on the terminal.

⚠️ Caution: Duplicate Charges Will Be Declined: If a card is charged, then the charge is immediately reversed, the system will block any attempt to charge the same amount to the same card right after. This is flagged as a potential duplicate charge and will automatically decline to help prevent accidental double billing.

  • Return to Cart: Need to make any last-minute changes to your order? No problem! Just hit "Return to Cart" to go back and add or remove items before finalizing your payment.

  • Suggested Amount Buttons: These shortcut buttons auto-fill common payment amounts, including the exact remaining balance and nearby denominations.

🗂️ POS Modes

Tap Checkout at the bottom of the cashier display to switch between POS modes. Each mode supports a different type of transaction or workflow.

Checkout

  • The default mode when starting a transaction.

  • Configured for purchases where the customer pays for goods or services (net positive).

Refund

  • Used for returns when the customer doesn't have a receipt.

  • Configured as net negative (refund or credit back to the customer).

Pay-In & Pay-Out

  • Use these tools to adjust the till balance outside of a sale.

    • Pay-In – Add money to the drawer (e.g., to replenish cash).

    • Pay-Out – Remove money from the drawer (e.g., to pay a vendor).

💡Tip: Learn more in the Pay-In or Pay-Out on the POS article. 

Reporting

  • Print an End-of-Day receipt-style report.

  • You must close all tills before generating this report.

 Toolbar

Access additional cashier tools by tapping the appropriate settings icons in the Toolbar.

There are five icons with built-in workflows:

🎁 Gift Card Icon

  • Purchase: Add a physical or digital gift card to a transaction. Also used to top up gift cards.

  • Redeem: Apply an active gift card’s balance as payment.

✏️ Note: The Gift Card button is only available for POS customers who subscribed to the Vori Loyalty program.

🛒 Shopper Button Icon

  • Check EBT/eWIC Balance: Lets shoppers check balances before purchasing.

  • Cash Back: Must be requested before the payment screen. Limits are set in Manager Approvals.

  • Enter Coupon Code: Applies a loyalty SMS coupon to the order.

💲Till Details Icon

  • Drawer Balance: View the expected cash drawer total, which includes sales, refunds, and pay-in/pay-out activity.
  • Open Cash Drawer: Manually open the drawer (e.g., to provide change).

🧾 Orders Icon

  • Pause Order: Temporarily save an in-progress transaction to resume later.

  • Void Order: Delete an active transaction (e.g., for mistakes or cancellations).

  • View All Orders: See a list of all transactions from the past 7 days. Includes search functionality and payment status filters.

⚙️ System Status Icon

  • Check the System Status section for system health and updates.

    • 🟢 Connected and working.

    • 🔴 Error — contact Vori Support and mention the light color.

  • Restart the App Button: This button Logs you out and restarts the app to install updates and reconnect devices.

👤 Logging Out 

To end your till session, tap the Profile (Cashier Name) in the bottom-right corner of the POS screen.

✏️ Note: For a full walkthrough, see the article Log Out of Vori POS and Close a Till.