Using the POS as a Cashier

Table of Contents

• Introduction
• POS Overview Video
• Logging In 
• Home Screen
• Payment Screen
• POS Modes
• Toolbar
• Logging Out

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Introduction

Get familiar with the cashier-facing POS to quickly handle transactions, apply discounts, and manage orders.

Each section below includes a short video and an overview of key actions you’ll take on the POS.

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POS Overview Video

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✍️ Logging In 

Each cashier or manager uses their own unique 6-digit PIN to access the POS.

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🏠 Home Screen

This is the default screen where cashiers can:

• Add items to a transaction.

• Apply discounts.

• Start or resume transactions.

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💳 Payment Screen

The Pay screen guides you through completing a transaction. By default, you'll see Card as the payment method, but cashiers can always choose a different option, like Cash or EBT.

How to Process an EBT Payment

When a shopper pays with EBT, the POS automatically identifies eligible items and helps you split the payment.

1. After adding all items to the basket, select Complete Payment.

2. Select EBT SNAP from the payment options.

3. The system will display the total amount eligible for EBT and mark each eligible item in the cart with a purple "S" icon.

   1. The purple "S" icon only appears on this payment screen after you select EBT SNAP/CASH. You will not see which items are eligible from the main cart screen.
      
      

4. Click Confirm Amount to proceed with the EBT portion of the payment. The POS will prompt the shopper to swipe their card.
   
   

5. If there is a remaining balance (for non-eligible items or tax), the POS will prompt you to select another payment method to complete the transaction.

6. After the transaction is complete, the printed receipt will show the customer's remaining EBT balance.
   
   

Troubleshooting Common EBT Errors

A common issue occurs when a customer swipes their EBT card before the cashier selects the payment type on the POS screen. This can cause the transaction to fail.

• For EBT Cash: If the card is swiped too early, the terminal tries to run it as a standard debit card. The transaction will be canceled, forcing the cashier to re-select "EBT Cash" from the Complete Payment screen. 

• For EBT SNAP: If the card is swiped or inserted too early, the terminal gets stuck and may ask the customer to do the opposite action (e.g., "insert card" if they swiped). This happens because the terminal doesn't know it's a SNAP transaction yet.

Other Payment Screen Features

• Amount to Pay: If you're paying by card, the amount will already be filled in for you. If you're paying with cash, the field will be empty, and the cashier will need to enter the right amount.

• Confirm Payment: Once you've entered the amount or selected your payment method, simply hit "Confirm Amount" to proceed with your payment.

• Return to Cart: Need to make any last-minute changes to your order? Just hit "Return to Cart" to go back and add or remove items before finalizing your payment.

• Suggested Amount Buttons: These shortcut buttons auto-fill common payment amounts, including the exact remaining balance and nearby denominations.

• Return to Cart: Need to make any last-minute changes to your order? No problem! Just hit "Return to Cart" to go back and add or remove items before finalizing your payment.

• Suggested Amount Buttons: These shortcut buttons auto-fill common payment amounts, including the exact remaining balance and nearby denominations.