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How to enable, disable, or limit cash back on the POS

This article explains how the Cashier Management page in Back Office can be use to place limits on cash back. This page can also be used to enable or disable cash back entirely on the POS.

Introduction

By default, cash back is an available option for all customers paying with Debit or EBT Cash cards. The amount of cash back can be selected by the customer on the Shopper Display or by the cashier under the Shopper menu of the cashier screen. By limiting the Maximum Cash Back Amount in Back Office, the available cash back options for both cashiers and customers can be reduced or entirely removed.

 If cash back isn't an available option on the POS, the Maximum Cash Back Amount is currently set to $0.00 in Back Office. This setting can be easily edited to re-enable cash back for cashiers and customers.

  1. In Back Office, select the Point of Sale section then the Tills page within it.

  2. Select Settings on the top right corner of the Tills page.

  3. On the Till Settings menu, Max Cash Back Amount can be found.

✏️ Note - By default, the maximum cash back amount will show $0.00. This is a placeholder text, but the default maximum cash back amount has not been set yet.

How to disable cash back entirely

  1. Under the Max Cash Back Amount section, manually enter $0.00.

  2. Click Confirm at the bottom right corner of the screen.

How to limit the maximum cash back amount

  1. Under the Max Cash Back Amount section, manually enter the desired amount.
    1. Example: Enter $20.00 to prevent both cashiers and customers from being able to request more than $20 cash back in one transaction.
  2. Click Confirm at the bottom right corner of the screen.

How to re-enable cash back 

  1. Under the Max Cash Back Amount section, manually enter a dollar amount above $0.00.
    1. Example: Enter $100 to enable cash back for shoppers and cashiers to a maximum amount of $100.
  2. Click Confirm at the bottom right corner of the screen.