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Meet Vori! A Tour of VoriOS
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Vori Onboarding Guide
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Quick Food Service
Double Up Bucks
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Vori setup & troubleshooting
Access the New Vori Back Office
Fix Admin Password Not Working After POS Restart
Hardware Warranty & Returns (RMA)
How to access the Vori OS app if the Vori OS download failed
How to add Vori Back Office to the POS Cashier Screen
How to troubleshoot when the Back Office isn’t loading
Reset Your Vori Back Office and Vori OS Password
Resolve Data and Display Issues in Vori OS
Translate Help Articles to Your Preferred Language
Troubleshoot a payment terminal that has lost power
Troubleshoot Receipt Printer Issues (Garbled Receipts or Random Printing)
Update the Vori operating system App
Product & product catalog management
Departments
Product catalog & bulk management
Product creation & set up
Product editing & activation
Point of Sale (POS)
Basic cashier functions
Blackhawk gift cards, checks, lottery & payouts
EBT (Electronic Benefit Transfer)
House accounts & charge accounts
POS customization & setup
Gift cards
WIC (Women, Infants & Children)
Price Checker
Cashier & till management
POS user access
Till management
Hardware & peripherals
Cashier handheld scanner & countertop scale
Cashier screen & shopper display
Handheld & mobile devices
Payment terminals
Receipt printer & supplies
Tag printer
Payments & financials
1099-K form
CardConnect
Chargebacks
Paysafe
Security & compliance
Reporting
Reporting Category: Shoppers
Daily & shift reports
Inventory & purchase reports
Sales & product performance
SNAP incentive reports
Tax & financial reports
Invoicing & smart pricing
Invoice management
Invoice email management
Invoice upload
UNFI & Supervalu
Vendors & vendor products
Vendor management
Vendor products
Inventory & ordering
Inventory
Ordering
Promotions
Adding Conditional Rules to Your Offers in the New Back Office
Choosing Products (Manual vs. Dynamic Selection) in New Back Office
Convert Convert Vendor Wine & Beer TPRs to a Vori Promo Import
Create and Manage Promotions in Vori OS
Creating a Promotion (Time, Frequency, & Schedule) in New Back Office
Defining Offer Types in New Back Office
How to Enable IGA Coupon Network Support for a Store
How to Format and Import INFRA Promotion Files in New Back Office
How to Format and Import Promotion Files in New Back Office
National IGA Offers: Setup, Promotion, and Redemption
Understanding the Promotions Dashboard & Hierarchy in New Back Office
Customer marketing
Best practices
Campaigns & coupons
Loyalty & rewards
Electronic shelf labels (ESLs)
How to generate a Vusion Link login QR code from Vusion Manger
How to log into Vusion Link with a QR code generated from a different phone
How to physically troubleshoot an ESL access point
How to register a case of ESLs in the Vusion Link app
How to register an access point to a store’s Vusion account
How to remotely reboot an ESL access point through Vusion Manager
How to search, view, & troubleshoot ESLs using Vusion Manager
How to sign into Vusion Manager for the first time
How to troubleshoot ESL linking issues with Type-2 UPCs
Link a Product to an Electronic Shelf Label (ESL)
Bottle deposits, tares & taxes
Create and Manage Item Modifiers in New Back Office
Manage Tare Containers at the POS
Process a Bottle Deposit Refund at the POS
Guías en español
Cómo solucionar problemas de conexión de la impresora de etiquetas Zebra
Coming Soon
Set Up Departments
FAQs
Frequently Asked Questions
Meet Vori
Vori Site Readiness Checklist
Save and print the form below for your Vori POS self-guided site assessment.
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Vori Onboarding Guide
Your Vori Training Agendas and Checklists
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