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Sell, Redeem, and Top Up Gift Cards on the POS

Learn how to sell, redeem, and add funds to both physical and digital gift cards at the register.

Table of Contents:

  1. Sell a New Gift Card
  2. Redeem a Gift Card
  3. Top Up an Existing Gift Card

Sell a New Gift Card

To issue a new gift card at checkout:

  1. Tap the Gift Card icon on the bottom bar.

  2. Tap Purchase.

  3. Enter the gift card amount, then tap Confirm Amount.

  4. Choose the delivery method.

    1. Physical: Select Physical, then scan the barcode on the card using the hand scanner.

    2. Digital: Select Digital, then enter the recipient’s phone number.

  5. Proceed with the transaction and payment.

💡Tip: The current purchase limit is $200 per gift card. If a customer wants to purchase a card with a higher value, complete a second transaction using the Top-up process.

Redeem a Gift Card

To accept a gift card as payment at checkout:

  1. When ready to collect payment, tap Complete Payment.

  2. Select Gift Card as the payment type.

  3. Do one of the following: 

    1. Physical: Scan the barcode using the hand scanner.

    2. Digital: Scan the QR code presented by the customer on their mobile device.

  4. The gift card balance will appear in the top-right corner of the screen.
  5. Confirm the payment amount and complete the transaction.

Top Up an Existing Gift Card

To add funds to a previously issued gift card:

  1. Tap the Gift Card icon on the bottom bar.

  2. Tap Purchase.

  3. Enter the top-up amount, then tap Confirm Amount.

  4. Do one of the following: 

    1. Physical: Select Physical, then scan the existing card’s barcode using the hand scanner.

    2. Digital: Select Digital, scan the existing gift card QR code presented by the customer on their mobile device using the hand scanner.

  5. Complete the transaction and payment.

 

Additional Notes:

  • You can sell multiple physical gift cards in a single transaction.

  • Physical gift cards with unique scannable barcodes are supported. Magnetic stripe gift cards are not supported on the POS. 

  • Gift cards never expire.

  • To issue a refund as a gift card (store credit), choose Gift Card at checkout and enter the customer’s phone number. Learn more in the Process Inline Refunds on the POS article.