> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Use the Vori vendor portal
> Keep your catalog current, invite the stores you supply, confirm their orders, and manage your team from the Vori vendor portal.
The Vori vendor portal is where distributors and suppliers work with the independent grocers on Vori. Keep your product catalog current, invite the stores you supply, confirm the orders they send you, and control how those orders reach you, all from one place.
### Sign in
Your Vori contact creates the first portal account for your company. Sign in at [app.vori.com](https://app.vori.com) with that email and password. The portal opens on **Home**.
The sidebar shows the pages your account can use: **Home**, **Product Catalog**, **Customers**, **Orders**, **Profile** and **Users**. If a button is grayed out and says *You do not have permission to perform this action*, ask an admin on your team or contact [Vori Support](mailto:support@vori.com).
### Get started from Home
The **Get started with Vori** checklist walks you through setup:
1. **Provide your product catalog.** Click **Upload Products** to load your catalog from a CSV file. See [Upload your catalog](#upload-your-catalog).
2. **Complete your vendor profile.** Click **Edit Profile** to add your display name, description, logo and banner image. Retailers see these when they browse vendors.
3. **All done.** Your profile is ready for retailers.
Below the checklist, **Home** shows your order volume and order count for the past 7 days, how many products are in your catalog and when it was last updated, and your number of active retail accounts.
### Manage your product catalog
Open **Product Catalog** to see every product you sell, with its item code, brand, category, Unit UPC, case size, unit volume and status. Search by description, item code or brand, or use the filter, sort and column controls above the grid.
#### Add a product
1. In **Product Catalog**, click **New Product**.
2. Under **Product Details**, enter the **Item Code** and **Description**. Both are required. Add the **Brand** and **Category** if you have them.
3. Under **Identifiers**, enter the **Unit UPC**, and the **Case UPC** and **Pack UPC** if the product has them.
4. Under **Sizing**, enter the **Case Size** and **Unit Volume**, for example `12 fl oz`.
5. Under **Pricing**, enter the **Wholesale Unit Price** and **Wholesale Case Price** in dollars.
6. Under **Product Photos**, click **Add Images** to add up to 8 JPG, PNG or WebP images. Click **Set as cover** on the image retailers should see first.
7. Click **Create Product**.
#### Edit or delete a product
Click a product in the grid to open it. Make your changes and click **Save Changes**.
To delete it, click the **⋮** menu at the top of the product, choose **Delete Product**, and confirm. You can't undo a delete.
The **Cost History** section on a product shows its five most recent costs. Costs come from purchase orders and invoices, so you can't edit them here.
#### Upload your catalog
Upload a CSV file to add many products at once or to update the ones you already have. Vori reads your file, suggests how its columns match Vori's fields, and shows you every change before anything goes live.
1. In **Product Catalog**, click **Upload**.
2. Drag your CSV file onto the page, or click **Select File**. The file needs a header row and at least one product row.
3. Click **Continue**. Vori AI analyzes your file and detects its columns.
4. Check the column mapping. Vori fills it in for you. Change any column that's matched to the wrong field, then click **Next**.
5. Review the changes. Each row is marked **New** for a product you don't have yet, or **Matched** for one that's already in your catalog. Rows that need your attention are flagged.
* Click **Accept** to import a row, or **Ignore** to skip it. Ignored rows move to the **Skipped** tab.
* To act on many rows at once, select them and click **Accept** or **Ignore** for the whole selection.
6. When every flagged row is resolved, click **Apply Changes**.
When the import finishes, you see **Your catalog is live**, with a count of products ingested, ignored, skipped because of errors, and unmatched. Click **Back to catalog** to see the result, or **Review rows** to look over the import again.
> [!TIP]
>
> Click **Export CSV** in **Product Catalog** to download your current catalog. Edit the file and upload it again to update many products in one pass. If your browser blocks the download, allow pop-ups for app.vori.com.
### Work with your customers
**Customers** lists the stores you supply. Use the tabs to see **All** stores, the **Active** ones, stores you've **Never Invited**, invited stores that are **Not Signed Up**, and stores with **No Recent Orders**.
#### Add a customer
1. In **Customers**, click **Add Customer**.
2. Enter the **Customer Name** and **Address**.
3. Under **Contact Emails**, add at least one email. Click **Add Email** for more, up to 25.
4. Optional: enter the **Account Number** you use for this store.
5. Click **Add Customer**.
If the store is already on Vori, you see **Existing Store Found**. Click **Add Anyway** to add it, or **Go Back** to change the details.
To add many stores at once, click **Bulk Upload**, then **Download Template**. Fill in one store per row, with the columns `customer_name`, `customer_address`, `customer_emails` and `account_number`. Separate multiple emails with semicolons. Upload the file, check the rows Vori found, and click **Add Customers**. The button shows how many valid rows will be added, and rows with issues are skipped.
#### Invite customers to order through Vori
1. In **Customers**, click **Invite Customers**.
2. Select the stores to invite. Use the filter to find a store by name or email, or click **Select all**.
3. Click **Send Invitations**. The button shows how many stores you selected.
Vori emails each store's contacts. To follow up, check the **Not Signed Up** tab.
Click any store to see its address, email, the date you added it, and its order history. You can also update its **Account Number** there.
### Confirm orders
**Orders** lists the orders stores send you. The **Unconfirmed** tab shows orders that are waiting for you or that have misscanned items. **Confirmed** and **All** show the rest. Search by PO number or store name.
1. In **Orders**, click an order to open it.
2. Check the line items, quantities and costs.
3. Click **Confirm Order**. The store sees that you've confirmed it.
To download the line items for your own system, click **Export to CSV**.
#### Resolve misscans
A misscan is an item the store scanned that didn't match a product in your catalog. Misscanned lines are marked **Misscan**, and you need to resolve them before you can confirm the order.
* To replace a misscanned item, search for the right product by description or item code under **Misscan Resolution** and select it.
* To drop every misscanned item from the order, turn on **Remove all misscans**.
### Set up your profile and order preferences
Open **Profile** to control how your company appears to retailers and how orders reach you. Both tabs save together, so click **Save Changes** when you're done.
On the **Profile** tab:
* **Display Name** and **Description** (up to 500 characters).
* **Logo** and **Banner Image** as JPG, PNG or WebP. The banner needs to be at least 1200 × 500 pixels.
The **Profile Completeness** check shows what's still missing.
On the **Order Preferences** tab:
* **Order Submission Method:** choose **Email** or **Vori EDI**.
* **Order Minimum:** the smallest order a store can place.
* **Order Deadline:** a note buyers see, for example *Wednesdays by 5 PM*.
> [!NOTE]
>
> Vori EDI needs an active EDI connection. To set one up, contact [Vori Support](mailto:support@vori.com).
### Add your team
Open **Users** to give your colleagues their own portal sign-in. Each user you add is an admin for your company.
1. In **Users**, click **New User**.
2. Enter their **Email**, and a **Display Name** if you want one shown in the portal.
3. Enter a **Password** of at least 8 characters, and enter it again under **Confirm Password**.
4. Click **Create User**.
Share the email and password with your colleague so they can sign in.
To change someone's display name or phone number, click their name. To remove someone's access, click the trash icon on their row and confirm. Removing a user deactivates their account and can't be undone. You can't remove yourself.
## Related topics
- [Place Orders on VoriOS](https://help.vori.com/inventory-and-ordering/ordering/place-orders-in-vori-operating-system.md)
- [Convert Vendor Wine & Beer TPRs to a Vori Promo Import](https://help.vori.com/promotions/convert-convert-vendor-wine-and-beer-tprs-to-a-vori-promo-import.md)
- [Preparing Your Store for Ordering Launch](https://help.vori.com/inventory-and-ordering/ordering/preparing-your-store-for-ordering-launch.md)