> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request invoices and catalogs from your vendors

> Have Vori email your vendors for a recent invoice or a wholesale catalog, follow up for you, and track replies and files.

Vendor Data Requests email your vendors for you. Pick a vendor, choose what you need (a recent invoice or a wholesale catalog), and Vori sends the request from your store, follows up until the vendor replies, and tracks every reply and file on the vendor. Catalogs your vendors send are reviewed and loaded into your vendor catalog by Vori.

<video autoPlay loop muted playsInline src="https://mintcdn.com/vori/32M0pHh1zkdEvBgg/images/request-invoices-and-catalogs-from-vendors/start-a-data-request-campaign.mp4?fit=max&auto=format&n=32M0pHh1zkdEvBgg&q=85&s=44a403623e57cd5234851c22ab960189" />

> [!NOTE]
>
> Vendor Data Requests are rolling out to stores in stages. If you do not see **Start Data Request Campaign** on a vendor, contact Vori Support.

### Before you start

* The vendor needs at least one contact with an email address. Add contacts on the vendor's **Profile** tab.
* You need permission to manage data request campaigns. If the button says you do not have permission, ask your store admin to update your role.

### Start a campaign

1. Go to **Inventory & Supply Chain** and click **Vendors**.
2. Open the vendor you want data from.
3. Click **Start Data Request Campaign** at the top right of the page.
4. Under **Objective**, choose **Invoice** or **Catalog**.
5. Under **To**, check the vendor contacts who should get the email.
6. Check the **Signed by** details. The email is signed with your name, title, email and phone. To change them, click **Edit in settings**.
7. Read the **First email** preview on the right. It shows exactly what the vendor receives, including who is copied.
8. Click **Start Data Request Campaign**.

![The Start Data Request Campaign dialog with the Catalog objective, one vendor contact selected and the first email preview](https://mintcdn.com/vori/32M0pHh1zkdEvBgg/images/request-invoices-and-catalogs-from-vendors/start-campaign-dialog.webp?fit=max\&auto=format\&n=32M0pHh1zkdEvBgg\&q=85\&s=fb4ed7bedf84f171ebe719867a9f4861)

Vori sends the first email right away. Follow-ups go out automatically until the vendor replies or sends what you asked for. You are copied on every email, so you see the same thread your vendor sees.

![The Campaign started confirmation](https://mintcdn.com/vori/32M0pHh1zkdEvBgg/images/request-invoices-and-catalogs-from-vendors/campaign-started.webp?fit=max\&auto=format\&n=32M0pHh1zkdEvBgg\&q=85\&s=61249e75fc3a8d12a904274c593b5d5f)

### What your vendor receives

The email comes from your store and asks for one thing:

* **Invoice:** a recent invoice, so Vori can set up the vendor's items and costs.
* **Catalog:** a current general wholesale catalog with UPCs, product images and wholesale pricing. The email asks the vendor not to send pricing negotiated only for your store.

The vendor can reply to the email with the file attached or send it to your store's catalog address shown in the email. Vori reads CSV, TXT, Excel (XLSX and XLS), ODS and PDF files.

A vendor can reply STOP to opt out of further campaign emails.

### Track a campaign

Open the vendor and click the **Data Requests** tab. It shows the current campaign, when you last received an invoice and a catalog from this vendor, and the contacts Vori emailed. Click **View campaign** to see every email and reply.

![The Data Requests tab on a vendor showing an active catalog campaign](https://mintcdn.com/vori/32M0pHh1zkdEvBgg/images/request-invoices-and-catalogs-from-vendors/data-requests-tab.webp?fit=max\&auto=format\&n=32M0pHh1zkdEvBgg\&q=85\&s=6100a636a4a43bc28e1971f196ae2a3d)

On the **Vendors** page, you can also add the **Invoice status**, **Catalog status** and **Campaign** columns to see every vendor at a glance and filter by status.

| Status | What it means |
| - | - |
| Not started | No campaign is running for this vendor. |
| Emailing | Vori sent the request and is following up. |
| Delivered | The email reached the vendor's inbox. |
| Need you | The vendor replied without the file. Read the reply and answer them. |
| Waiting on Vori | The vendor sent the file. Vori is reviewing it. |
| Received | The invoice or catalog is in Vori. |
| Exhausted | Vori sent every follow-up and the vendor did not reply. Click **Restart campaign** to try again. |
| Bounced | The email could not be delivered. Check the contact's email address. |
| Opted out | The vendor asked not to get campaign emails. |
| Catalog not usable | The file the vendor sent could not be used. Start a new campaign to ask again. |

### Campaign settings

Open **Start Data Request Campaign** and click the **Settings** tab to manage how campaigns go out for your store:

* **Campaigns on or paused:** pausing stops open campaigns and blocks new ones.
* **Signer:** the name, title, email and phone used to sign emails.
* **CC:** other people at your store who should be copied on every email.
* **Never contact:** vendors Vori never emails, even if someone starts a campaign.
* **Invoice email and catalog address:** where vendors send files for your store. Vori assigns these the first time you save settings.

### What happens after a catalog arrives

Vori reviews each catalog, matches it to the right vendor and loads the products into the vendor catalog. When it is done, the campaign shows **Received** and the products appear under **Inventory & Supply Chain** in **Vendor Catalogs**. If the file cannot be used (for example, a Word document), the campaign shows **Catalog not usable** so you can ask the vendor again.


## Related topics

- [Configure an Invoice Email Inbox for Automatic Cost Change Updates](https://help.vori.com/cost-changes-and-smart-pricing/invoice-email-management/configure-an-invoice-email-inbox-for-automatic-cost-change-updates.md)
- [Preparing Your Store for Advanced Inventory Launch](https://help.vori.com/inventory-and-ordering/inventory/preparing-your-store-for-advanced-inventory-launch.md)
- [Receive Deliveries on the Handheld](https://help.vori.com/invoicing-cost-changes-and-smart-pricing/receiving/receive-deliveries-on-the-handheld.md)