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Understand Tipping and Tippable Items on the POS

Learn how tipping works on the Point of Sale (POS) and which items qualify for tips.

Enabling Tipping for Products

For a shopper to be prompted to leave a tip during a transaction, tipping must be enabled for the specific product(s) in their basket.

  • You can set the Tippable attribute on a Product's Details Page or Department within the Vori Back Office.



    Screenshot 2025-10-05 at 3.21.27 PM

    Screenshot 2025-10-05 at 3.23.10 PM

✏️ Note: The tip prompt is calculated only based on the total value of items in the basket that have the Tippable attribute turned on.

  • If a product is not marked as Tippable, its price will not be included in the calculation for the suggested tip amount.

How the Tip Prompt is Displayed

Once a transaction is complete, the shopper display and the cashier screen will prompt for a tip amount, which is based on the total of tippable items in the basket.

  • If the shopper pays with a credit card, the tip prompt will display on the first credit/debit payment made toward the order.

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    20250930_122142-1

  • Subsequent credit payments on the same order will not display the tip prompt.

Tipping and Returns

Tips are returned to the shopper only in specific cases related to product returns.

  • Tips are returned only when the entire order or the entire list of tippable items within that order is returned.

  • Partial tip returns are not supported if only some tippable items from the original transaction are returned.

Tip Payment Methods and Limitations

The POS system supports tips left via credit/debit card payments but has limitations on other payment types.

  • Cash tips are handled outside of the POS system.

  • The POS does not support tips paid for using EBT (Electronic Benefits Transfer) or EBT cash funds.