Troubleshoot the Zebra MP7000 Scanner Scale

If the Zebra MP7000 scanner scale is experiencing communication issues with the POS, follow the steps in this guide. These steps are specific to the Zebra model and include instructions for performing a soft reset.

View the Connection Status

To identify the issue, review the live weight display in the top right corner of the cashier screen.

Compare the readout to the status options below:

• Numerical display (e.g., 0.00lb). The scale is communicating normally.

• Scale not ready. The POS is detecting interference. The system will block use until the weight becomes stable.

• Scale disconnected. The POS is unable to communicate with the scale.

Troubleshoot "Scale Not Ready"

This error message displays when the scale detects fluctuating weight or debris.

1. Clear the scale Remove any loose items, papers, or cables resting on the weight plate or leaning against the vertical scanner tower.

2. Zero out the scale Locate the button panel on the right side of the vertical tower. Press the top button (indicated by the >0< symbol).

3. Perform a soft reset A soft reset is often the quickest way to resolve connectivity errors.

• Locate the button panel on the right side of the scanner tower.

• Press and hold the Zero >0< button and the EAS ((o)) button simultaneously.

• Hold until the scanner emits a reboot tone.
  
  

4. Check for debris Lift the weight plate off the scale. Remove any debris that may have fallen underneath. Place the weight plate back on the scale, ensuring it is flush and aligned.

5. Restart the POS app On the cashier screen, tap the Gear icon > Device Status. Select Restart App. Log back in to check the connection.

6. Power cycle the lane Locate the UPS (Uninterruptible Power Supply) under the counter. Hold the power button for 5 seconds to turn it off. Wait 10 seconds, then hold the button again to turn the system back on. Once the system powers back on, enter the admin password (654321) when prompted on the cashier screen.

Troubleshoot "Scale Disconnected"

If the live weight display shows the error message "Scale disconnected", the POS cannot communicate with the hardware.

1. Check the power Verify the scale is turned on (check for lights or startup beeps). If the scale is off, check that the power cable is securely connected at the wall and the base of the scanner.

2. Perform a soft reset Follow the directions in Step 3 above to reset the scanner using the Zero and EAS buttons.

3. Restart the POS app On the cashier screen, tap the Gear icon > Device Status. Select Restart App.

4. Power cycle the lane Locate the UPS (Uninterruptible Power Supply) under the counter. Hold the power button for 5 seconds to turn it off. Wait 10 seconds, then hold the button again to turn the system back on.

5. Check communication cables Confirm the scanner's USB communication cable is fully inserted into the back of the POS computer. The cable should be inserted into either USB-A port on the back of the POS computer.