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Troubleshoot Point of Sale (POS) Admin Password Issues

Learn how to regain access to your system when the admin password isn't working on the Point of Sale (POS) terminal.

If you are unable to log in using the admin password, these initial steps can help you solve common hardware and entry errors quickly.

Table of Contents

  1. Check Your Password and Keyboard

  2. Reset the 10-Key Keypad Connection

  3. Contact Support for a Password Reset

Check Your Password and Keyboard

First, confirm the password is being entered correctly and that your keypad is ready.

  1. Slowly and carefully re-enter the admin password.

  2. Ensure the Num Lock key on your 10-key keypad or keyboard is on. An indicator light is usually lit when Num Lock is active.

💡 Tip: The Num Lock key is typically located in the top-left corner of a standard 10-key numeric keypad.

Reset the 10-Key Keypad Connection

Sometimes the USB hub that connects your keypad to the POS terminal can get stuck in an error state. Resetting the physical connection will often resolve communication issues.

  1. Locate the USB hub that connects your 10-key keypad to the POS terminal.

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  2. Unplug the USB hub's host cable from the POS terminal.

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  3. Wait 10 seconds before plugging the USB hub firmly back into the port.

  4. Try entering the admin password again.

✏️ Note: This process forces the POS terminal to re-establish communication with the connected keypad, which can clear temporary glitches that garble input.

Contact Support for a Password Reset

If you have performed the steps above and still cannot log in, a member of our support team will need to assist with a password recovery.

Please contact Vori Support for further instructions. For security purposes, our team must verify your identity before resetting an admin password.