Set Up & Manage a Subscription Membership Program

Create Your Program Assets

Before launching your program, you must create the necessary products and discounts in Vori Back Office.

1. Create Membership Products: Go to the Products section and create a new product for each membership tier. For example, "Tier 1 Membership" with a price of $100.

2. Create Merch Products: Add separate products for your physical membership merchandise, such as a T-shirt and Tote Bag.

3. Create Member Discounts: For example, "Member Discount - Tier 1" with a value of 5%.

Sign Up a New Member at the POS

The cashier follows a simple workflow to complete the membership purchase and provide the welcome merchandise.

1. Add the "Tier 1 Membership" product to the shopper's cart.

2. Add the T-shirt and Tote Bag products to the cart (if applicable).

3. Process the transaction for the membership.

4. Inform the shopper that their account will be active on their next visit.

5. Print the receipt, write the shopper's name on it, and place it in the till. This receipt will be used for Back Office registration.

Process a Member's Transaction

When a member returns to the store, the cashier must verify their membership status to apply the correct discount.

1. Ring up the shopper's items.

2. On the checkout screen, tap Other, then select House Account.

3. Find the shopper by searching for their name or phone number.

4. Confirm the account's status is Active.

   • If the account is Suspended, politely inform the shopper that their membership has expired and offer to renew it.

5. Tap Discounts and apply the corresponding Member Discount from the list.

6. Complete the payment.

Administrative Tasks for Member Management

The store manager is responsible for the daily administrative tasks in the Back Office that keep the membership program running smoothly.

1. Collect Receipts: At the end of the day, retrieve the membership receipts from the till.

2. Create House Accounts: For each receipt create a New House Account.

   1. The account number should be the date of sign-up and the shopper's last name (e.g., 0912_Doe).

3. Manage Expirations: When a member's annual term ends, you can change their House Account status to Suspended to prevent cashiers from applying their discount.