> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding eWIC Refunds and Voids

> Learn how eWIC transactions are handled when processing returns and voids, and what options are available on the POS

### eWIC Refunds

When a **shopper** returns an item originally purchased with **eWIC**, the practice is to *not* process a refund back to the **eWIC card**.

**WIC** regulations vary by state, but in most jurisdictions, **they do not allow returns to the card.** This is often related to rules for fraud prevention and the time-sensitive nature of the benefits.

Because a direct return to the **eWIC card** is not supported, you will only see general refund options (**Cash** or **Gift Card**) when processing a return for an **eWIC** transaction.

**⚠️ Caution:** While the **POS** may display **Cash** or **Gift Card** as options, many states **do not permit refunds in cash or store credit** (via **Gift Card**) for **WIC** purchases. You should follow your **store** policy and your state's **WIC** regulations regarding these refund methods.

* If a **shopper** does not have a receipt, it may be impossible to confirm if the original purchase was made with **WIC**, leaving the final refund decision to the **store manager.**

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### eWIC Voids

eWIC transactions **cannot be voided** after completion because WIC operates as a debit/balance-based program. Once funds are deducted from the customer’s WIC balance, the transaction cannot be reversed.


## Related topics

- [Process Refunds on the POS](/point-of-sale-pos/basic-cashier-functions/process-refunds-on-the-pos.md)
- [Handle Card Voids and Payment Cancelations at the POS](/point-of-sale-pos/basic-cashier-functions/handle-card-voids-and-payment-cancelations-at-the-pos.md)
- [Processing EBT SNAP & EBT Cash Refunds](/point-of-sale-pos/ebt-electronic-benefit-transfer/processing-ebt-snap-and-ebt-cash-refunds.md)