> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Process a Tax-Exempt Transaction in Vori
> Waive tax at the register, then see the record in Back Office.
For schools, nonprofits, government agencies, and other tax-exempt shoppers, Vori POS lets you mark an entire transaction tax-exempt at the register. You can require manager approval, capture an optional reason, and see the waived tax on the transaction in Back Office afterward.
### Set who can mark sales tax-exempt
Open [**POS Settings**](https://app.vori.com/retail/pos-settings) and scroll to the **Manager Approvals** section. Find the **Apply Tax Exemption on a Transaction** row and toggle it on (the default) to require manager approval at the register, or off to let any cashier apply tax exemption without approval.
For the full Manager Approvals walkthrough, see [Customize Your POS Settings](/cashier-and-till-management/till-management/customize-your-pos-settings#setting-manager-approvals).
### Apply tax exemption to a sale at the register
When a tax-exempt shopper's items are in the basket, open the **Orders** menu in the footer and tap **Apply Tax Exemption**.
*If your store requires manager approval for tax exemptions, the manager will be prompted to enter their PIN or scan their badge before the Apply Tax Exemption modal opens.*
The **Apply Tax Exemption** modal appears with the message: **"Taxes will be removed for all products in this transaction."**
Enter an optional reason — for example, the certificate number, organization name, or a short note like *"School"* — or leave the field blank.
Tap **Apply**. The basket recalculates immediately. A new **Tax Exemption ("Your reason")** line appears in the totals breakdown, showing the waived tax as a negative amount, and the total drops to the no-tax total.
✏️ **Note:** If you skipped the reason field, the line reads simply **Tax Exemption** without parentheses.
Complete the sale normally. The tax-exempt status, reason, and waived amount are recorded on the transaction.
### Re-apply tax exemption after pausing an order
Tax exemption does not carry over when an order is paused and resumed. If you tap **Pause Order** on a tax-exempt transaction, the **Tax Exemption** line is removed and tax is added back when you resume the order from the **Order Viewer**.
After resuming a paused order, the totals will show **Tax** instead of **Tax Exemption**, and the total will reflect the taxable amount.
Always re-apply tax exemption after resuming a paused order. If you complete payment without re-applying it, the shopper will be charged tax and the transaction will not be recorded as tax-exempt in Back Office.
If you need to step away mid-transaction often, consider noting the tax exemption reason on the paused order reason — that way the next cashier resuming the order knows to re-apply it with the correct reference.
### See the waived tax on the transaction
After the sale, open the [**Transactions**](https://app.vori.com/retail/transactions) page and find the sale by date, register, or amount.
Open the transaction. In the **Transaction Details** card on the right, click **Taxes** to expand the breakdown.
The expanded view shows each tax line item, ending with a **Tax Exemption ("Your reason")** line that subtracts the waived amount from the total. The reason matches what the cashier entered at the register — *"School"* in the example above. If the cashier skipped the reason, the line reads simply **Tax Exemption** without parentheses.
## Related topics
- [Frequently Asked Questions](/faqs.md)
- [Process a Bottle Deposit Refund at the POS](/bottle-deposits-tares-and-taxes/process-a-bottle-deposit-refund-at-the-pos.md)
- [Customize Your POS Settings](/cashier-and-till-management/till-management/customize-your-pos-settings.md)