> ## Documentation Index
> Fetch the complete documentation index at: https://help.vori.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Enter a Card at the POS

> Switch the payment terminal to manual entry when a shopper's credit or debit card can't be read.

If a shopper's card can't be read (damaged chip or stripe, worn card, or a card that can't tap), the cashier can switch the payment terminal to manual entry. The shopper then types their card details on the payment terminal keypad.

> [!NOTE]
>
> Manual entry is started from the cashier screen. Shoppers can't start it from the shopper display.

### Switch to manual entry

1. Ring up the items, then go to the payment screen.
2. Select **Card** as the payment type.
3. Tap **Card Options** at the bottom of the screen.

![POS payment screen with Card selected and the Card Options button at the bottom](https://mintlify.s3.us-west-1.amazonaws.com/vori/images/manual-card-entry/card-options-button.webp)

4. In the **Card Options** window, select **Manual**. Leave it on **Auto** for a normal tap, insert, or swipe.
5. Tap **Apply Changes**.

![Card Options window with Manual selected and the Apply Changes button](https://mintlify.s3.us-west-1.amazonaws.com/vori/images/manual-card-entry/card-options-manual.webp)

6. Enter an amount if you're splitting the payment, then tap **Confirm Amount**.
7. Ask the shopper to type their **card number** and **expiration date** on the payment terminal, then follow the prompts.

### If the payment is declined

If the payment terminal shows **035 Tag in Error:904**, the card number may have been mistyped. Have the shopper re-enter it carefully. If it still fails, ask for another payment method. For other errors, see [Payment Terminal Error Messages](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/payment-terminal-error-messages.md).

### Related articles

* [Accept EBT Payments on the POS](https://help.vori.com/point-of-sale-pos/ebt-electronic-benefit-transfer/accept-ebt-payments-on-the-pos.md) (manual entry for EBT uses **EBT SNAP Options**)
* [How Cashiers and Customers Can Use Shopper Actions](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/how-cashiers-and-customers-can-use-shopper-actions.md)


## Related topics

- [How Cashiers and Customers Can Use Shopper Actions](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/how-cashiers-and-customers-can-use-shopper-actions.md)
- [Sell, Redeem, and Top Up Gift Cards on the POS](https://help.vori.com/point-of-sale-pos/vori-store-gift-cards/sell-redeem-and-top-up-gift-cards-on-the-pos.md)
- [Handle Card Voids and Payment Cancelations at the POS](https://help.vori.com/point-of-sale-pos/basic-cashier-functions/handle-card-voids-and-payment-cancelations-at-the-pos.md)