> ## Documentation Index > Fetch the complete documentation index at: https://help.vori.com/llms.txt > Use this file to discover all available pages before exploring further. # Update Your Bank Account on CardConnect > Learn how to update your bank account information on CardConnect ### Before You Start Vori uses CardConnect to process payments. To change where your funds are deposited, you must submit a request directly through the **CardPointe** portal. * **Required Access:** You will need your CardPointe login credentials. * **Documentation:** Have your new bank account and routing numbers ready. CardConnect may also require a voided check or a bank letter for verification. *** ### How to Submit a Bank Account Change Follow these steps to create a support ticket with CardConnect for a bank account update. 1. Go to [cardpointe.com/account](https://cardpointe.com/account) and log in to your merchant profile. 2. Navigate to the **Support** tab in the top menu. 3. Click **Create New Ticket**. 4. Select the store location you wish to update from the dropdown menu. 5. In the **Reason** dropdown, select **Bank Account Change**. 6. Fill out the required bank details in the description or form fields provided. 7. Click **Submit**. *** ### Multi-Location Stores If you manage multiple store locations, please note that bank account updates are handled per merchant ID. * **Individual Requests:** You must repeat the steps above for **each location** to ensure all stores are updated to the new account. * **Verification:** CardConnect support may reach out via the ticket or email to confirm the change for security purposes. **✏️ Note:** Once the ticket is submitted, it usually takes 2–3 business days for CardConnect to verify the new account and update your deposits. ## Related topics - [Reconcile CardConnect Deposits with your Payments Report](/payments-and-financials/cardconnect/reconcile-cardconnect-deposits-with-your-payments-report.md) - [How to access and download CardConnect monthly statements](/payments-and-financials/cardconnect/how-to-access-and-download-cardconnect-monthly-statements.md) - [How to set up your CardPointe account](/payments-and-financials/cardconnect/how-to-set-up-your-cardpointe-account.md)