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Payment Terminal Error Messages

Review this article to understand payment terminal errors.

What to check first

Before troubleshooting specific errors:

  1. Try the payment again.
  2. Check your internet connection.
  3. Confirm the correct payment type is selected (credit, debit, EBT, eWIC).
  4. Restart the payment terminal if the issue continues.

If the issue persists, review the error messages below.

 

INV SHARE: GRP:150 (Processor Declined)
BAD FCS STATU:527 (Processor Declined)

What it means: There may be an issue with EBT or eWIC setup, or the wrong payment type was selected.

What to do:

  • Confirm the correct payment type (EBT, eWIC, card) is selected.
  • Retry payment type.
  • If the issue continues, contact Vori Support.

 
INV ACCT NO:131 (Processor Declined)
TRANSACTION NOT COMPLETE - DUKPT not Enabled. (Client Error)
035 Tag in Error:904 (Processor Declined)

What it means: The card or account information is invalid, unsupported, or was entered incorrectly.

What to do:

  • Retry the payment.
  • If entered manually, re-enter the card number carefully.
  • If the issue continues, ask for another payment method.

 

 

Timeout on Response (DCDirect Error)

What it means: 300 second timeout.

What to do:

  • Payment terminal restart is required after this error.


TRANSACTION NOT COMPLETE - Socket Error Trying to Connect Error 3006 (Client Error)

TRANSACTION NOT COMPLETE - DNS Lookup of 'prod1.netepayhosted.dcap.com' Failed with Error 11004. (Client Error)

Payment Processor Declined: 500

What it means: Bad Network or error on payment processor's side.

What to do:

  • Retry the payment.

 

 

TRANSACTION NOT COMPLETE - Cash Back Not Allowed. (Client Error)

What it means: Card doesn’t support Cash back. Most likely it’s a credit card.

What to do:

  • Retry with a Debit Card

  • If issue persists, remove the cash back from the order.

 

 

TRANSACTION NOT COMPLETE - EBT Card Requires CardType. (Client Error)

What it means: Card payment was selected but an EBT card was used.

What to do:

  • Select EBT SNAP or EBT CASH as the payment type and retry the transaction.

 

 

TRANSACTION CANCELLED - No Valid EWIC BIN Presented. (Client Error)

What it means: The BIN (first 6 digits) on the presented card doesn’t match the state’s BIN.

  • Each state has its own BIN (e.g. 605856 for CA). If a store is located at CA but a customer uses WA’s WIC card (605860), they see this error).

What to do:

  • Ask the customer to use a different payment method.

 

 

Over PIN LMT:106 (Processor Declined)
  • The customer has entered an incorrect Personal Identification Number (PIN) too many times. The card issuer has blocked further attempts to use the PIN.

 

 

TRANSACTION NOT COMPLETE - SRED Fault. (Client Error)

TRANSACTION NOT COMPLETE - Pad Returns F102 = 0x83: emvBegin failed with return code -1100 : Sred fault

What to do: 

  • Contact Vori Support