Manage EBT Eligibility in the Back Office, Vori OS, and the POS

Correctly flagging products as eligible for the Supplemental Nutrition Assistance Program (SNAP/EBT) is essential. The most efficient way to manage this is by setting eligibility for entire departments in the Back Office. You can also manage settings for individual products in either the Back Office or the Vori OS app.

Table of Contents

• How EBT Settings Work
• Set EBT Eligibility by Department
• Set EBT Eligibility for an Individual Product
• Temporarily Mark an Item as EBT Eligible on the POS

How EBT Settings Work

Vori manages eligibility using a top-down approach. Setting EBT eligibility at the department level automatically applies to all products within that department.

You can also set eligibility at the individual product level. A product-level setting will always override its department's setting. This is useful for items that are exceptions to their department's rule.

Set EBT Eligibility by Department 

Use this method in the Back Office to enable EBT for all products in a department.

1. Navigate to Products > Departments.

2. Find the department you wish to edit and click the Edit button.

3. In the "Edit Department" window, locate the Regulatory section.

4. Ensure the toggle next to EBT is Enabled.
   
   

5. Click Save. A confirmation message will appear: "Department Updated".

Set EBT Eligibility for an Individual Product

Follow these steps to manage a single product's EBT status from the Back Office or Vori OS.

In the Back Office

1. Navigate to Products > Products.

2. Search for the product you wish to edit and click the > carrot icon.

3. In the Product window, select the Product Details tab.

4. Scroll down to the "Qualified for Federal or State Assistance" section.

5. Click the toggle to enable EBT.
   
   

6. Click Save. A confirmation message will appear: "Product Update".

In Vori OS

1. From the home screen, tap the Search bar at the bottom.

2. Search or scan for and select the product you wish to edit.

3. Tap Edit Product Details.

4. Select the Details tab.

5. Scroll down and tap the toggle to enable EBT.
   
   

6. Tap Save.

Temporarily Mark an Item as EBT Eligible on the POS

If an item isn't flagged correctly during checkout, you can temporarily mark it as eligible for the current transaction.

1. Once an item is added to the basket, tap the item, and select the ...More button next to the item name.

2. Tap Mark as EBT eligible.

3. Proceed to the payment screen. The item will now be included in the EBT-eligible total.