Internal Runbook: How to Set Up IGA Training Academy Accounts for Vori Stores

Program Overview

As part of our partnership with IGA, we provide Vori stores with free access to the IGA Training Academy: Basic Program. This is an online library of courses designed to help grocers train their teams on everything from compliance and safety to department-specific skills.

Key things to know:

• Single Store Login: Each store gets one username and password that the entire team shares.

• Manual Tracking: The Basic program does not track individual employee progress. Stores must manually track course completions using a provided roster template. This is important to set expectations.

• Liability Protection: The main benefit for stores is having a documented training program, which helps protect them from liability.

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How to Create a New Store Account

Follow these steps to create a new account for a store that has opted in.

1. Log in to the Admin Portal.

   • Go to the RLI Basic Logon page.

   • Use the Vori admin credentials:

     • Username: voriadmin
     • Password: voriadmin

2. Navigate to the User Management Section.

   • Click the gear icon (Admin Menu) in the top-right corner.

   • Select "Users" from the E-LEARNING menu.
     
     

3. Open the Vori Stores Folder.

   • In the "Search for users" text box on the left, type "Vori".

   • Click on the "Vori Stores - Basic" folder that appears. This ensures the new user is created in our group.

4. Create a New User.

   • Click the blue plus-sign icon ("New users") at the top of the user list.
     

5. Fill in the User's Information.

   • Username: Must start with vori for tracking purposes, followed by the store's name (no spaces). For example: voridelucchismarket.

   • Email: Enter the primary contact's email for the store (e.g., the owner or manager).

   • First Name: Vori

   • Last Name: The store's name (e.g., Delucchis Market).

   • New Password / Retype Password: For simplicity, make the password the same as the username. Stores can change it later if they wish.

   • Disable Automatic Email: Scroll down and uncheck the "Send" box. This prevents the generic system email from going out. We will send our own branded email instead (template below). * Click "Next".

6. Confirm Branch and Finalize.

   • The "Branches" screen will confirm the user is in "Vori Stores - Basic." Click "Next".

   • Skip the "Additional fields" screen. Click "Next".

   • Skip the "Team Members" screen. Click "Next".

   • On the "Review" screen, confirm the details are correct and click "Create User".
     
     

7. Skip Course Enrollment.

   • A "What's next?" pop-up will appear. Do not enroll the user in any courses. Simply close this window.

   • The store is now set up!

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Contacting the Store

Once the account is created, you need to email the store with their login information and instructions.

• Use the Standard Vori/IGA Welcome Email Template: This ensures the store gets all the necessary information, including links to the course catalog and the manual tracking roster.

Subject Line: Your IGA Training Academy Access is Ready! 🎓

Message:

Hi Customer Name, 

We're excited to get you set up with the IGA Training Academy! You now have free access to a huge catalog of online courses designed to help you train your team, stay compliant, and protect your business.

This program is a great resource for everything from onboarding new baggers to food safety and leadership training for your managers.

Your Login Details

Here’s how to access your store's training portal:

• Website: https://igaecs.docebosaas.com/basic/learn
• Username: [Enter Store Username]
• Password: [Enter Store Password]

We recommend keeping this login information in a secure place for your team to use.

How It Works
Your entire team will share this one login. Think of it like a library card for your store. Anyone can use it to access the wealth of training materials.

Because everyone uses the same account, the system doesn't track individual progress. To keep a record of who has completed which courses, you can use this simple training roster.

➡️ Download the Training RLI BASIC Roster Template 

Just have your employees fill it out as they complete their courses. This is a great way to protect your store and document that your team has been trained on important topics like safety and compliance.

Helpful Resources

• Course Catalog: See the full list of available courses.
• Program Fact Sheet: Get a quick overview of the IGA Basic program.

If you have any questions or need help getting started, please don’t hesitate to reach out. We're here to help you make the most of this program.

Best,

The Vori Team