In Beta: Double Up Food Bucks (OR & MS Only)

The SNAP Incentives Program, often known as "Double Up," allows your shoppers to receive additional benefits when purchasing healthy foods with SNAP EBT funds. 

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Setting Up Product Eligibility

You must correctly flag products as eligible for earning or redeeming benefits based on your state’s program rules.

Prerequisite: Enable EBT

To activate the SNAP Incentive flags, EBT must be enabled at the Department or Sub-Department level.

• If EBT is Disabled for a product or department, the SNAP Incentive Earnable and SNAP Incentive Redeemable toggles will be grayed out and unavailable.
  
  

Configuring Eligibility Flags

There are two primary eligibility flags used for SNAP Incentives:

• SNAP Incentive Earnable: Products purchased with SNAP that allow the shopper to earn a coupon or benefit (e.g., all fresh produce purchases).

• SNAP Incentive Redeemable: Products on which the earned coupon or benefit can be applied for a discount (e.g., local produce only).

Methods for Marking Eligibility

You can mark a product as eligible in three ways:

1. Department Inheritance: Set eligibility at the Department or sub-department level. All products within that section will inherit the setting.
   

2. Bulk Change: Utilize Bulk Actions in the Product Catalog to update eligibility for a selection of products simultaneously.
   
   

3. Individual Product Change: Open the Product Detail page for a specific product in the back office to manually toggle the eligibility flags.
   
   

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Shopper Workflow: Earning Benefits at the POS

The process of earning a coupon is tied directly to the shopper's payment method and the total value of eligible items.

Conditions for Earning a Coupon

A coupon is issued when the following conditions are met:

• The transaction includes products marked as SNAP Incentive Earnable.

• The shopper uses SNAP EBT to pay for the eligible items.

The Coupon Issuance Process

1. SNAP Payment is Applied: The shopper initiates payment with their SNAP EBT card.

2. System Calculates Incentive: The POS system calculates the incentive amount based on the SNAP dollars spent on eligible items.

3. Coupon Prints Automatically: A coupon is printed at the POS immediately after the payment is finalized.
   
   

The printed coupon contains crucial information:

• The dollar value of the earned incentive.

• The expiration date based on the program rules (e.g., 90 days).

• A concise description or set of rules for using the coupon (as specified by the program administrator).
  
  
  
  

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Shopper Workflow: Using Coupons at the POS

Shoppers can use coupons for discounts on future purchases of eligible items.

Redeeming Coupons

1. Scan the Coupon: The shopper presents the paper coupon. The store scans the coupon's barcode at the POS.

2. Discount Applied: The coupon value is automatically applied as a discount against products marked SNAP Incentive Redeemable.

3. Use Multiple Coupons: Shoppers may use multiple coupons in a single transaction.

4. Earning and Redeeming in the Same Transaction: If a shopper redeems a coupon AND purchases additional eligible foods with SNAP EBT funds in the same transaction, a new coupon is issued for the newly earned amount.

Coupon Expiration and Value

• Expiration: Coupons have an expiration date set by the state program.

• Use it or Lose it: Coupons are for single-use only. Any unused dollar value on the coupon (if the coupon value is greater than the total purchase of redeemable items) does not roll over and is lost.

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Troubleshooting and Best Practices

Concern	Resolution
Coupon Payment Type	The incentive is strictly generated only if the shopper uses EBT SNAP benefits to pay for eligible items (not EBT Cash).
Missing Coupon Printout	Ensure the POS has enough paper. The coupon prints immediately after payment and is designed to come out before the final receipt.
Customer Lost the Coupon	If the shopper loses the coupon, the store can look up the original transaction in the Order Viewer and reprint the coupon (subject to manager approval).
Incorrect Eligibility Marking	Review your state's program guidelines. The rules often change, so it's a best practice to regularly check your product flag settings, especially if running a local-only redemption rule.
Transaction Refund	If you refund a purchase that generated a coupon, the Double Up coupon is still valid for the shopper to use.
Coupon Visibility on Transactions Page	You cannot filter the Transactions page by "SNAP Incentive Coupon" because it is a coupon, not a payment method. However, the SNAP Incentives report tracks all coupons redeemed, allowing you to view underlying data.