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Defining Offer Types in New Back Office

Learn the specific logic and math of each offer type to drive sales and move inventory.

Offers live inside a Promotion container and allow you to set precise discount rules and qualifying conditions.

✏️ Note: This article describes features in New Back Office and is launching with select stores (in beta testing). For instructions on accessing New Back Office, view our guide: Access New Back Office.

Table of Contents


Buy X Get Y Free

This offer type allows for flexible configurations beyond "buy one, get one". Use this when the Shopper receives a free quantity from your selected range of qualifying products.

  • Example: "Buy 2, Get 2 Free."

  • Range Logic: The deal works across the entire selected range of products, not just individual items.

Visualizing A Buy X Get Y Free Deal: 

Back Office

  • Shoppers can buy any 2 qualifying products to get 2 items free.

    Screenshot 2026-01-21 at 11.38.43 AM

Point of Sale 

  • In a Buy 2 Get 2 Free deal on a $10.00 item, the POS displays all items at $5.00 each. 

    Screenshot 2026-01-21 at 11.47.34 AM

  • If a shopper buys 3 items, they still qualify for the deal, and the savings are spread evenly across those items to ensure accurate taxes and refunds.

    Screenshot 2026-01-21 at 11.39.52 AM

Shelf Tags

BXGY

✏️Note: Vori splits the discount evenly across all items in the basket, based on each item’s share of the total. That way, if a shopper returns just one item from a deal, the system can refund only the portion of the discount and taxes that applied to that specific item.


Mix Match

Mix Match allows Shoppers to combine different products from a group to unlock a discount.

  • Example: "2 for $5.00" on various individual snacks or beverages.

Discount Methods:

  1. Promotional Total: Set a specific price for a group of items (e.g., "2 for $5.00").

  2. Fixed $ Off: Give a specific dollar amount off the total (e.g., "Buy 2, save $2.00").

  3. Percentage Off: Apply a percentage discount (e.g., "Buy 2, save 10%").

Conditions:

  • No Minimum Required: Acts like a standard Price Reduction but uses "Buy X" language for psychological encouragement.

  • Strict Interval: The deal applies only to exact multiples. For a "2 for $9" deal, the 1st item is full price, the 2nd triggers the deal, but the 3rd item is full price again.

  • Minimum Required: Shoppers must buy at least the specified quantity to earn the discount on every qualifying item in the basket.  

Visualizing a Mix Match Deal: 

Back Office 

Screenshot 2026-01-28 at 11.25.08 AM

Screenshot 2026-01-29 at 12.23.23 PM

Point of Sale 

Screenshot 2026-01-29 at 12.20.53 PM

Screenshot 2026-01-29 at 12.25.36 PM

Shelf Tags

MnMStrict 


Combo Offers 

Use Combo offers when the qualifying item and the discounted item are distinctly different groups.

  • Example: "Buy a sandwich, get a free drink." 

  • Configuration: You define a "Qualifying" group (what they must buy) and a "Discounted" group (what they get a deal on).

  • Discount Types: You can offer the second item for free, a dollar amount off, or a percentage off.

Visualizing a Combo Deal:

Back Office 

Screenshot 2026-01-29 at 3.40.40 PM

Point of Sale 

Screenshot 2026-01-29 at 3.44.47 PM

Shelf Tags

Combo

✏️Note: If you are discounting the same item being bought, use Buy X Get Y instead.


Minimum Item Spend

Encourage volume by rewarding Shoppers who reach a specific spending threshold on selected items.

  • Example: "Spend $25.00 on cereal and get $5.00 off".

Modes:

  1. Total Qualifying Products: The discount triggers when the total spent across all items in a specific group (e.g., the cereal aisle) reaches the threshold.

  2. Individual Qualifying Product: The price of a single item must exceed the threshold. This is ideal for Type 2 (random weight) items like "Save $5 on any turkey over $50."

Visualizing a Minimum Item Spend Deal: 

Back Office 

Screenshot 2026-01-29 at 10.39.32 AM

Point of Sale 

Screenshot 2026-01-29 at 10.37.01 AM

Shelf Tags

Min Item Spend

 


Extra Loyalty Points 

Offer modifiers on how Loyalty Members earn points. This is perfect for driving traffic on slow days or launching new products.

  • Example: "Double Point Tuesdays" or "Triple Point Wine Happy Hours".

  • Logic: Use a Points Multiplier to increase points earned on specific products or departments.

  • Configuration: The multiplier uses a decimal format. For example, entering 2 adds double extra loyalty points to the transaction. 

💡 Tip: Driving Traffic: Use Sales Overview Reporting to identify "slow days" (e.g., Tuesdays from 12 PM – 9 PM) and schedule point multipliers during those specific windows to encourage shoppers to visit.

Visualizing an Extra Loyalty Points Deal:

Back Office 
Screenshot 2026-01-21 at 8.17.39 AM
Point of Sale 
Shelf Tags

Loyalty 

✏️ Note: You cannot use the "Limit Per Basket" condition for this offer type because the calculation is based on the line-item subtotal.


Price Reduction (TPR) 

The most common deal type. It communicates a specific, lower price to the Shopper.

  • Example: "All Lay's Chips are $1.69."

  • Department or Brand Discount: Use "Percent Off" to apply the same discount across many SKUs in the same department or brand at once (e.g., "20% off all Chobani items").


Troubleshooting & Tips

  • Type 2 UPCs: Temporary Price Reductions (TPRs) do not currently apply to Type 2 (random weight) items at the register.

  • Deleted vs. Canceled: You can only Delete a Draft promotion. Once a promotion has been Active, it can only be Canceled to preserve your reporting data.

  • ROI Strategy: Remember that while a 10% discount on a 10% higher basket size may "break even" on that specific transaction, it helps form long-term shopping habits that keep Shoppers coming back to your store.

➡️ Next Step: Learn How to use Product Selection (Manual vs. Dynamic) to finish building your offer.