Skip to content
English
Sign in
Go to vori.com
  • There are no suggestions because the search field is empty.

Fix Incorrect Invoice Product Mappings

Learn how to fix items mapped to the wrong product or vendor.

Introduction

Sometimes, a vendor product on an invoice may be incorrectly linked to a product in your catalog.

For example, a vendor product might accidentally be linked to the wrong item. 

For example, an 18 pack of Eggs might be mapped to a completely unrelated item. When this happens, you can correct the mapping directly from the Invoice and Cost Changes sections or the Vendors & Ordering page in the Back Office.

Table of Contents

  1. When to Correct Invoice Mappings
  2. Option 1 — Correct the Mapping in the Invoice
  3. Option 2 — Correct the Mapping in Vendors & Ordering
  4. Important Notes

When to Correct Invoice Mappings

Most mapping issues are caught during invoice review, typically in the Cost Changes section.

If you notice an item is incorrectly mapped, click the Cube Icon next to the product name to see which store product it’s linked to. 

Then, follow the steps below to map the item to the correct product.

Option 1 — Correct the Mapping in the Invoice


If you notice an item is incorrectly mapped, start with this option first. You will see an item is mapped to an unrelated product either in the Cost Changes section or Items section under the invoice. 

  1. Open the invoice where the mapping issue appears.

  2. In the Cost Changes or Items section, find the incorrectly mapped product.

  3. Click the cube icon to open the linked Product Details page. 

  4. On the Product Details page, find the incorrect Vendor Card.

  5. Hover on the Vendor Card then click Delete to remove the vendor mapping. 

  6. After deleting, the product will return to the New Items section.

  7. Use the Associate Product workflow to link the vendor product to the correct store product.

✏️Note: If the vendor info isn’t linked, or you can’t delete the mapping, continue with Option 2 instead.

Option 2 — Correct the Mapping in Vendors & Ordering

Use this option if the mapping can't be corrected from the invoice. 

  1. Copy the Vendor Code for the product.

    1. You can click directly on a vendor code to copy it to your clipboard.

  2. In the left-hand navigation, go to Vendors & Ordering > Vendors tab.

  3. Search for the vendor by name.

  4. In the search bar, enter the vendor code, product name, or UPC.

  5. Find the incorrectly mapped product and select the checkbox. 

  6. Click Delete.

  7. The product will return to the New Items section on the invoice.
  8. Re-associate it with the correct store product using the Associate Product workflow.

Important Notes

  • If you can’t find or delete an incorrect mapping, reach out to Vori Support, and we’ll flag it for our engineers to fix on the backend.

  • You can also review and update mappings proactively from the Vendors & Ordering page, but we recommend fixing mapping issues as invoices come in to keep things simple.