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Hardware Warranty & Returns (RMA)

If your Vori hardware stops working, we’ll help you troubleshoot and, if needed, replace the device as quickly as possible. This article explains what’s covered under warranty and how the replacement process works.

Table of Contents

What is an RMA?

An RMA (Return Merchandise Authorization) is the process Vori uses to replace hardware that is defective or no longer functioning properly.

If Support determines your device needs to be replaced, we’ll ship a replacement unit and provide instructions for returning the defective one.

Warranty Coverage

Vori provides limited warranty coverage for hardware purchased through Vori.

Standard Warranty Periods

  • 2-Year Limited Warranty

    Applies to most standard POS hardware, including:

    • Shopper Display
    • Cashier Display
    • Scanner scale / scale unit
    • Cashier handheld barcode scanner
    • Payment terminal
    • Receipt printer
    • POS computer
    • UPS (Uninterruptible Power Supply)
    • Network Switch
    • Mounts & enclosures
  • 1-Year Limited Warranty

    Applies to handheld hardware, including:
    • iPhone
    • Linea Pro barcode scanner
    • Zebra label printer
    • iPhone case

Warranty coverage begins on the date your hardware is delivered.

What’s Covered

Warranty coverage includes:

  • Hardware failures under normal use
  • Manufacturer defects
  • Devices that stop functioning despite proper handling and installation
     

If your device is covered and cannot be resolved through troubleshooting, Vori will send a replacement.

What’s Not Covered

The warranty does not cover damage caused by:

  • Accidental drops or impact damage
  • Liquid damage (water, cleaning solutions, food spills, etc.)
  • Heat exposure (e.g., placed near ovens, grills, or hot surfaces)
  • Tampering, modification, or unauthorized repairs
  • Accidental drops or impact damage

  • Loss or theft

     

If returned hardware shows signs of misuse or non-warranty damage, Vori may charge for the replacement device.

Replacement Process

Step 1: Contact Vori Support

Reach out to Vori Support and let us know what device is having issues. We’ll walk you through troubleshooting steps.

💡Tip: Vori Support may be contacted in one of three ways:

  1. Email - support@vori.com
  2. Call - (415) 779 - 0021
  3. Live Chat - through app.vori.com & help.vori.com

    Click here for directions on how to use Live Chat.

Step 2: We ship a replacement device

If the issue cannot be resolved, we’ll authorize an RMA and ship a replacement device.

In most cases, replacement hardware is shipped as quickly as possible after approval.

Step 3: Return the defective device within 30 days

After you receive the replacement, you’ll have 30 days to return the defective device using the return label provided by Vori.

Refurbished Replacement Devices

For RMAs, Vori may ship a refurbished replacement device.

Refurbished devices are:

  • Fully tested and confirmed operational
  • Functionally equivalent to new hardware
  • May show minor cosmetic wear

If Hardware Is Not Returned

If the defective hardware is not returned within the required timeframe:

  • You may be billed for the replacement device at full MSRP.

Need Help?

If you have a hardware issue or need help with a return, contact Vori Support: